Collections Supervisor

Ebra | إبراء; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A financial service provider in Riyadh seeks a professional to manage customer communications related to overdue payments. Your role involves ensuring timely collections while upholding high standards of customer service. You will need a maximum of 3 years of experience in customer service or collections, along with strong negotiation skills and customer-focused problem-solving abilities. This is an opportunity to contribute to achieving collection targets while maintaining compliance with guidelines.

Qualifications

• Maximum of 3 years of experience in customer service or collections.
• Experience with handling customer inquiries and payment negotiations.
• Strong understanding of compliance guidelines in collections.

Responsibilities

• Manage outbound and inbound communications regarding overdue payments.
• Achieve assigned collection targets and maintain service KPIs.
• Handle customer complaints and escalate complex cases as needed.

Skills

Customer communication

Negotiation

Problem-solving

Job description

To manage outbound and inbound customer communications related to overdue payments, ensuring timely collections while maintaining high standards of customer service and compliance.

Requirements

• Maximum of 3 years of experience
• Contact customers via phone, email, or approved channels regarding overdue accounts
• Explain outstanding balances, payment terms, and available repayment options clearly
• Negotiate payment arrangements
• Update customer records accurately in the system after each interaction
• Follow approved scripts, compliance guidelines, and collection procedures
• Handle customer inquiries, complaints, and escalations professionally
• Achieve assigned collection targets and service KPIs
• Escalate high-risk or complex cases to the supervisor when required
• Maintain confidentiality and data privacy at all times