Collections Supervisor

Ebra; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A reputable financial services company in Riyadh seeks a candidate for managing customer communications regarding overdue payments. This role requires contacting customers through various channels, clearly explaining outstanding balances, and negotiating payment arrangements. The ideal candidate will have a maximum of 3 years of experience, handle inquiries professionally, and achieve specified collection targets while ensuring compliance and data privacy.

Qualifications

• Maximum of 3 years of experience.

Responsibilities

• Contact customers via phone, email, or approved channels regarding overdue accounts.
• Explain outstanding balances, payment terms, and available repayment options clearly.
• Negotiate payment arrangements.
• Update customer records accurately in the system after each interaction.
• Follow approved scripts, compliance guidelines, and collection procedures.
• Handle customer inquiries, complaints, and escalations professionally.
• Achieve assigned collection targets and service KPIs.
• Escalate high-risk or complex cases to the supervisor when required.
• Maintain confidentiality and data privacy at all times.

Job description

To manage outbound and inbound customer communications related to overdue payments, ensuring timely collections while maintaining high standards of customer service and compliance.

Qualifications

• Maximum of 3 years of experience.

Responsibilities

• Contact customers via phone, email, or approved channels regarding overdue accounts.
• Explain outstanding balances, payment terms, and available repayment options clearly.
• Negotiate payment arrangements.
• Update customer records accurately in the system after each interaction.
• Follow approved scripts, compliance guidelines, and collection procedures.
• Handle customer inquiries, complaints, and escalations professionally.
• Achieve assigned collection targets and service KPIs.
• Escalate high-risk or complex cases to the supervisor when required.
• Maintain confidentiality and data privacy at all times.