Collections Specialist

Alnafitha IT; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A technology company in Saudi Arabia is seeking a Collection Specialist to enhance its collections process. The successful candidate will manage invoice preparation, client communication, and financial reporting while ensuring compliance with government standards. The role requires a bachelor's degree and at least 2 years of experience in collections, preferably from the IT sector. You will work to develop payment schedules, assist clients with overdue accounts, and prepare essential performance reports.

Qualifications

• 2+ years of experience in collections or accounts receivable, preferably in IT.
• Practical experience with invoice processing and client communication.
• Strong negotiation skills and ability to maintain positive client relationships.

Responsibilities

• Support invoice preparation and submission on Zoho Books / Zoho CRM.
• Prepare weekly and monthly collection performance reports.
• Assist in developing feasible payment schedules to facilitate timely payments.

Skills

Client communication

Negotiation and persuasion

Analytical skills

Invoice processing

Attention to detail

Education

Bachelor's degree in finance, Accounting, or related field

Tools

Zoho Books

Zoho CRM

Microsoft Excel

Job description

Overview

The Collection Specialist supports the collections process by ensuring accurate invoice preparation, submission, and follow-up. Working closely with clients, the Collection Specialist sends payment reminders, follows up on overdue accounts, and assists in negotiating feasible payment plans when necessary. The position also maintains up-to-date collection records, prepares basic status reports, and collaborates with the finance and accounting teams to ensure accuracy, compliance, and smooth payment processing.

Key Responsibilities

• Assist in reviewing, validating, and processing invoices on Zoho Books / Zoho CRM, ensuring all related documents to ensure that all invoicing starts with accurate, complete, and up-to-date information, minimizing downstream errors or delays.
• Support the preparation and uploading of financial claims and supporting documentation to government portals to meet government compliance standards and successfully initiate payment processing under formal contract terms
• Collections Strategy Execution
  • Follow assigned credit terms and collection actions and prevent future overdue or any risk that might happen
  • Send reminders to clients for following up to decrease the overdue accounts and implement terms and conditions
  • Prepare weekly and monthly collection performance reports, including KPIs such as DSO, CEI, and collection trends, and provide recommendations for improvement.
  • Work on assigned priority accounts to support cash flow by addressing high priority accounts first
• Client Communication
  • Assist in developing feasible payment schedules to facilitate timely payments and reduce outstanding debt while maintaining client relationships
  • Build and sustain Maintain positive interactions through providing consistent updates and support to clients regularly to encourage and foster good will and have a long-term relationship with clients
  • Prepare and report on account statues and collection efforts to keep stakeholders informed and enable them to provide guidance
  • Assist in compiling data on collection performance through compiling data on trends, progress and issues
• Collaboration and Communication
  • Work with accounting teams to improve collection processes and prevent future issues through teamwork
  • Handle financial disputes and clarification requests in coordination with Operations, Sales, and Finance teams
  • Coordinate with the finance team to gather necessary data to maintain accurate records and ensure compliance with financial standards

Qualifications

• Education: Bachelor\'s degree in finance, Accounting, Business Administration, or a related field
• Experience: From 2+ years of experience in collections or accounts receivable, preferably in the IT or technology sector
• Practical experience with invoice processing, client communication, and payment follow-ups
• Experience handling financial documentation and related government compliance requirements
• Competent in using Excel and internal accounting systems for tracking invoices, compiling data, and reporting
• Able to communicate clearly and appropriately with clients and internal teams to explain invoice issues or payment arrangements
• Strong negotiation and persuasion abilities.
• Analytical skills for reviewing financial data and preparing reports
• Demonstrates initiative in following up on overdue accounts while maintaining positive, professional relationships with clients
• Proficiency in Zoho Books / Zoho CRM or similar accounting and ERP systems