Chief Concierge for Fairmont the Red Sea

Fairmont Hotels and Resorts; Saudi Arabia; Remote; SAR 120,000 - 150,000; Full time

Job summary

A luxury resort brand is seeking an exceptional Chief Concierge for its location in Umluj, Saudi Arabia. This role demands a leader who can deliver unparalleled guest experiences, oversee concierge services, and cultivate strong local relationships. The ideal candidate will possess a Bachelor's degree in Hospitality Management, at least 5-7 years in luxury hospitality, and exceptional leadership and customer service skills. Fluency in English and knowledge of Saudi Arabian culture are essential for success in this pivotal role.

Qualifications

• 5-7 years of experience in luxury hospitality, particularly in concierge services.
• Les Clefs d'Or certification preferred.
• Strong understanding of luxury guest expectations.

Responsibilities

• Lead and inspire the concierge team to ensure guest satisfaction.
• Develop innovative services to enhance guest experiences.
• Manage departmental budgets and performance metrics.

Skills

Leadership

Customer service

Problem-solving

Communication

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world‑class golf destination. It will set new standards in sustainable development, positioned on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

Fairmont the Red Sea is seeking an exceptional Chief Concierge to join our luxury resort in the breathtaking destination of Umluj, Saudi Arabia. As the leader of our concierge team, you will be responsible for delivering unparalleled guest experiences and setting new standards in luxury hospitality.

• Lead and inspire a team of concierge professionals, ensuring the highest levels of guest satisfaction
• Develop and implement innovative concierge services and programs to enhance the guest experience
• Serve as the primary point of contact for VIP guests and handle their special requests
• Cultivate and maintain relationships with local vendors, attractions, and service providers
• Oversee the creation and maintenance of a comprehensive guest information database
• Manage departmental budgets, schedules, and performance metrics
• Collaborate with other departments to ensure seamless guest experiences across the resort
• Stay informed about local and regional events, attractions, and cultural activities
• Continuously seek opportunities to improve service quality and operational efficiency
• Mentor and train team members to uphold Fairmont's exceptional service standards

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Minimum 5‑7 years of experience in luxury hospitality, with a proven track record in concierge services
• Les Clefs d'Or certification preferred
• Exceptional leadership skills with the ability to motivate and develop a high‑performing team
• Outstanding customer service skills and a passion for exceeding guest expectations
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and external partners
• Strong problem‑solving and decision‑making abilities
• Proficiency in hotel management software and technology
• Fluency in English; additional language skills are highly valued
• In‑depth knowledge of the local area, attractions, and Saudi Arabian culture
• Demonstrated ability to manage budgets and improve operational efficiency
• Flexibility to work varying shifts, including weekends and holidays

Additional Information

• Understanding of Ultra‑Luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre‑Opening stages.
• Experience in pre‑Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.