Car Workshop supervisor / Team Lead

Dr Auto Est; Riyadh Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

An automotive service center in Riyadh seeks a skilled Car Workshop Manager to oversee operations and ensure quality service. The ideal candidate has extensive experience in management and automotive repair, demonstrating leadership and exceptional customer service skills. Responsibilities include managing staff, maintaining budgets, and ensuring safety protocols. Strong skills in automotive systems, financial management, and customer relations are critical. This role is pivotal in enhancing workshop efficiency and customer satisfaction.

Qualifications

• Proven experience as a workshop manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong problem-solving abilities.
• In-depth knowledge of automotive repair processes.
• Ability to work under pressure and manage multiple tasks.
• Strong organizational skills with a focus on efficiency.
• Commitment to providing high-quality customer service.
• Valid driver's license and a clean driving record.

Responsibilities

• Manage the daily operations of the car workshop.
• Supervise and train workshop staff.
• Monitor inventory levels and order necessary parts.
• Implement safety protocols for a safe working environment.
• Develop and maintain relationships with customers.
• Prepare and manage the workshop budget.
• Utilize industry best practices for workshop processes.
• Conduct regular performance evaluations of staff.
• Stay updated with the latest automotive technologies.
• Collaborate with other departments.

Skills

Automotive Knowledge

Leadership Skills

Customer Service

Financial Acumen

Technical Proficiency

Tools

Workshop Management Software

Job description

We are seeking a skilled and experienced Car Workshop Manager to lead our automotive service center in Ghirnatah, Riyadh. The ideal candidate will possess a strong background in automotive repair and management, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service. As the Car Workshop Manager, you will oversee daily operations, manage staff, and ensure that our workshop meets the highest standards of quality and efficiency. Your role will be pivotal in driving the success of our workshop and enhancing customer satisfaction.

Responsibilities

• Manage the daily operations of the car workshop, ensuring all services are performed efficiently and to the highest quality standards.
• Supervise and train workshop staff, fostering a positive work environment and encouraging professional development.
• Monitor inventory levels and order necessary parts and supplies to maintain smooth operations and minimize downtime.
• Implement and enforce safety protocols and procedures to ensure a safe working environment for all employees.
• Develop and maintain relationships with customers, addressing their concerns and ensuring their satisfaction with services provided.
• Prepare and manage the workshop budget, analyzing financial performance and identifying areas for cost reduction.
• Utilize industry best practices to enhance workshop processes and improve service delivery.
• Conduct regular performance evaluations of staff, providing constructive feedback and opportunities for growth.
• Stay updated with the latest automotive technologies and trends to ensure the workshop remains competitive.
• Collaborate with other departments to ensure seamless operations and customer service delivery.

Preferred Candidate

• Proven experience as a workshop manager or in a similar role within the automotive industry.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, capable of building rapport with customers and team members.
• Detail-oriented with strong problem-solving abilities and a proactive approach to challenges.
• In-depth knowledge of automotive repair processes and equipment.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong organizational skills with a focus on efficiency and productivity.
• Commitment to providing high-quality customer service and ensuring customer satisfaction.
• Proficient in using workshop management software and other relevant technology.
• Valid driver's license and a clean driving record.

Skills

• Automotive Knowledge: A deep understanding of automotive systems, repair techniques, and maintenance practices is essential for effectively managing the workshop and providing guidance to technicians.
• Leadership Skills: Strong leadership capabilities are necessary to inspire and motivate a diverse team, ensuring that everyone works towards common goals and maintains high standards of performance.
• Customer Service: Excellent customer service skills are crucial for addressing customer inquiries and concerns, fostering positive relationships, and ensuring satisfaction with services rendered.
• Financial Acumen: Understanding budgeting, financial management, and cost control is important for making informed decisions that positively impact the workshop's profitability.
• Technical Proficiency: Familiarity with workshop management software and diagnostic tools enhances efficiency in operations and aids in tracking performance metrics.