Call Center Representative

Extensya; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading call center management company in Riyadh is seeking a Call Center Representative for a full-time on-site role. The successful candidate will provide excellent customer service, handle inquiries, and ensure customer satisfaction while demonstrating strong communication skills in Arabic and English. Responsibilities include answering calls, resolving issues, and recording interactions in the system. Ideal candidates should have a high school diploma and experience in customer service.

Qualifications

• High school diploma or equivalent required.
• Advanced English language skills to communicate with customers.
• Previous experience in call centers or customer service is preferred.

Responsibilities

• Answer incoming calls and handle customer inquiries professionally.
• Resolve customer issues and complaints efficiently.
• Record customer interactions and feedback in the system.

Skills

Advanced English language skills

Excellent verbal communication skills

Basic computer and typing skills

Education

High school diploma or equivalent

Diploma or Bachelor's degree

Job description

Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.

Role Description

This is a full‑time on‑site role for a Call Center Representative. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, utilizing strong interpersonal skills, offering customer support, and demonstrating computer literacy in handling inquiries and resolving issues.

Job Title: Call Center Representative

Location: On‑site at Extensya offices in Riyadh

Reports to: Call Center Supervisor

Work Schedule: Weekly rotating shifts

Key Responsibilities

• Answer incoming calls and handle customer inquiries professionally.
• Provide accurate information about products or services.
• Resolve customer issues and complaints efficiently.
• Record customer interactions, transactions, and feedback in the system.
• Escalate complex issues to the appropriate department when necessary.
• Achieve performance targets such as call handling time and customer satisfaction.
• Follow communication scripts and company policies during customer interactions.
• Participate in training sessions to improve product knowledge and communication skills.

Qualifications

• High school diploma or equivalent (Diploma or Bachelor's degree is a plus).
• Advanced English language skills (ability to handle calls in both Arabic and English).
• Excellent verbal communication skills.
• Basic computer and typing skills.
• Previous experience in call centers or customer service is preferred.