Call Center Agent

Key Rent A Car; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prominent automotive dealership in Jeddah is seeking a Call Center Agent to provide exceptional customer service and support. This role emphasizes strong communication skills, particularly in English, and a commitment to customer satisfaction. You will be responsible for handling inquiries, scheduling, and maintaining CRM records. Opportunities for career growth are available through continuous training and collaboration with a supportive team. If you thrive in fast-paced environments and value personal development, this role is for you.

Qualifications

• Exceptional English skills to effectively engage with customers.
• Experience in customer service or related fields.
• Ability to maintain a positive demeanor under stress.

Responsibilities

• Provide exceptional customer service and resolve complaints.
• Log customer interactions accurately in CRM software.
• Schedule appointments for service and sales.
• Conduct follow-up calls to gather feedback.
• Collaborate with team members to share insights.
• Participate in training sessions for skill enhancement.
• Identify potential sales opportunities during calls.
• Maintain professionalism while managing high call volumes.
• Stay informed about industry trends and company offerings.

Skills

Strong verbal communication skills in English

Proficiency in CRM software

Ability to handle high-pressure situations

Excellent problem-solving skills

Team collaboration skills

Basic knowledge of automotive products

Willingness to learn new technologies

Tools

CRM software

Job description

Join our vibrant team as a Call Center Agent at a premier automotive dealership and distributor in Jeddah, Saudi Arabia. This role goes beyond merely answering calls; you will be the voice of our brand, directly influencing customer satisfaction. Your exceptional English skills and experience in customer service will be key in delivering top‑notch support and information to our clients, ensuring their interactions with us are outstanding.

In this position, you will have the chance to develop your career within the automotive sector. We emphasize continuous learning and provide training programs that enhance your skills and prepare you for future opportunities. You will collaborate with a supportive team that values innovation, allowing you to thrive in a fast‑paced environment while building meaningful relationships with customers.

Your contributions will play a crucial role in our customer retention efforts and overall business success. We recognize and reward talent, ensuring your hard work leads to career progression. If you're seeking a role that offers personal and professional growth, this is the perfect opportunity for you.

Responsibilities

1. Provide exceptional customer service by addressing inquiries and resolving complaints, utilizing strong communication skills and empathy.
2. Log customer interactions accurately in CRM software, ensuring all information is current and accessible.
3. Schedule appointments for service and sales, coordinating with departments to optimize customer satisfaction.
4. Conduct follow‑up calls post‑service appointments to gather feedback and ensure satisfaction, demonstrating our commitment to improvement.
5. Collaborate with team members to share insights and best practices, fostering a culture of teamwork.
6. Participate in training sessions to enhance product knowledge and customer service skills.
7. Identify potential sales opportunities during calls and communicate these to the sales team.
8. Maintain professionalism while handling high call volumes, ensuring each customer feels valued.
9. Stay informed about industry trends and company offerings to provide accurate information to customers.

Skills

• Strong verbal communication skills in English to effectively interact with customers.
• Proficiency in CRM software for tracking customer interactions and managing data.
• Ability to handle high‑pressure situations while maintaining professionalism.
• Excellent problem‑solving skills to address customer concerns promptly.
• Team collaboration skills to work effectively with colleagues.
• Basic knowledge of automotive products and services to assist customers.
• Willingness to learn and adapt to new technologies in a fast‑paced environment.