Bus. Solutions Support Coordinator

ASMO; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

ASMO is seeking a Solutions Support Coordinator in Riyadh, responsible for providing technical support and training for business users in IT solutions. This role involves troubleshooting incidents, creating documentation, and collaborating on system configurations. Candidates should have a degree in computer science or a related field, strong communication skills, and 0-3 years of relevant experience.

Qualifications

• Bachelor's degree in computer science or equivalent is required.
• 0-3 years of relevant experience in Solutions Support.
• Demonstrated proficiency in oral and written English.

Responsibilities

• Provide technical support and troubleshoot user-reported issues.
• Create user guides and documentation for IT solutions.
• Participate in user acceptance testing and assist during system upgrades.

Skills

Technical Support

Data Validation

Troubleshooting

User Training

Education

Bachelor’s degree in computer science or information technology

Master’s degree in computer science or information technology

Job description

Objective

JOB DESCRIPTION

The Bus.

Solutions Support Coordinator provides technical support to business users, addressing their inquiries, issues, and requests related to IT solutions.

The coordinator helps develop user training materials to educate business users in Departments like Procurement and Operations on IT solutions and their functionalities.

The coordinator performs testing activities to ensure the quality and functionality of solutions and may assist in configuring and customizing solutions to align with ASMO’s business needs.

The coordinator may also help interpret data from IT solutions to generate reports, dashboards, and insights for business stakeholders.

General Responsibilities

Troubleshoot problems, provide guidance on system usage, and resolve user-reported incidents in a timely manner; may use ticketing systems or help desk tools to track and manage user support requests.

Create user guides, FAQs, and knowledge base articles to assist users in self-service troubleshooting.

Provide support to the end users through various channels such as on call, email, live chat

Contribute to the documentation of system configurations, processes, and best practices.

Participate in user acceptance testing (UAT) and regression testing, verifying that systems meet business requirements and identifying any defects or issues.

Collaborate with business users and system administrators to define system settings, user roles, workflows, and data structures.

Extract and manipulate data, perform data validation, and present findings in a clear and understandable format; may collaborate with business analysts or data teams to develop data models and implement data governance practices.

Assist in coordinating system upgrades, patches, and deployments, ensuring minimal disruption to business operations.

Recommend training and development interventions for team members to build their capabilities.

Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.

Implement all relevant IT Service Desk department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.

Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards. Qualification

Bachelor’s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.

Master’s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.

Relevant certifications in business analysis or specific business applications (e.g., Salesforce Administrator, SAP Certified Application Associate) preferred.

Demonstrated proficiency in oral and written English.

0-3 years’ experience in the same Field.