Automated Operations Engineer

Ericsson; Riyadh; On-site; SAR 42,000 - 64,000; Full time

Job summary

Ericsson in Riyadh is offering a 12-month Automated Operations Engineer Graduate Program for fresh graduates with a technical degree and strong English communication. The role is based in Riyadh with a rotational shift model to gain hands-on experience across operational areas.

You will monitor networks, manage tickets, and participate in incident investigations as part of a growing, inclusive team. The program emphasizes collaboration, learning, and contribution to industry-leading connectivity

Qualifications

• Bachelor’s degree in Engineering (Telecommunications, Electrical, Software) or related field.
• Strong English communication skills, written and spoken.
• Analytical thinker with problem-solving ability and curiosity.

Responsibilities

• Learn to monitor a live mobile network 24/7 in NOC to prevent service disruption.
• Coordinate and perform 1st level maintenance to maintain SLA performance.
• Open and manage customer trouble tickets and service orders.
• Investigate incidents through trend analysis of performance and faults.
• Contribute to development and implementation of new network solutions.

Skills

English proficiency

Analytical thinking

Communication

Problem solving

Team collaboration

Telecommunications knowledge

Willingness to work shifts

Education

Bachelor’s degree in Engineering (Telecommunications, Electrical, Software)

Job description

Automated Operations Engineer Graduate Program

We are a global leader in the rapidly evolving world of communications technology. By delivering hardware, software, and services, we enable the full value of connectivity. At Ericsson, you’ll use your skills and creativity to push the boundaries of what’s possible — building innovative solutions to some of the world’s toughest challenges. You’ll join a team of like-minded innovators who are driven to go beyond the status quo and shape what’s next.

Here, you can be an explorer, a change maker, and a force for good.

• Our Purpose: To create connections that make the unimaginable possible.
• Our Vision: A world where limitless connectivity improves lives, redefines business, and pioneers a sustainable future.
• Our Values: Our culture is built on over a century of courageous decisions, where co-creation and collaboration are deeply embedded. Our core values — professionalism, respect, perseverance, and integrity — guide everything we do.

At Ericsson, we change how people, businesses, and societies connect — and the impact is exciting, challenging, and often awe-inspiring.

About this opportunity:

As a Graduate Automated Operations Engineer, you will combine network expertise, analytical thinking, customer-service orientation, and organizational skills to ensure our networks operate smoothly and efficiently.

This opportunity is ideal for fresh graduates with a technical degree and strong English communication skills. You will join the program on a 12-month contract and work in a rotational shift model, gaining hands‑on experience across different operational areas. The role is based in Riyadh.

As one of our future graduates, you will be given the freedom to think big and the support to fulfill your potential at Ericsson. We are always looking for graduates with inquiring minds who want to contribute to industry‑leading solutions and help shape the future of connectivity.

What you will do:

• Learn how to monitor a live mobile network 24/7, ensuring issues are identified and resolved promptly to avoid service disruption, including critical services such as emergency calls, while working in rotational shifts within the Network Operations Center (NOC).
• Coordinate, support, manage, and execute 1st Level proactive and reactive maintenance activities to ensure services remain continuously available and meet Service Level Agreement (SLA) performance standards.
• Open and manage customer trouble tickets and process service orders using various operational systems and tools.
• Initiate and support the investigation of incidents through trend analysis of end‑user performance and network faults, enabling early identification of potential customer issues.
• Actively participate in the development and implementation of new solutions to meet evolving customer requirements.

Qualifications & skills:

• Bachelor’s degree in Engineering (Telecommunications, Electrical, Software, or a related technical field)
• Understanding of telecommunication networks and network elements, or a strong passion for technology and 5G
• Proficiency in English (spoken and written)
• Strong analytical and technical thinking skills
• Ability to react quickly and communicate clearly and openly
• Demonstrated problem‑solving skills, curiosity, ambition, and perseverance
• Willingness to collaborate, support others, and work as part of a team
• Availability to work in rotational shifts, including day and night shifts

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary Country: Saudi Arabia (SA)

City: Riyadh

Req ID: 780320