Activation Officer

PetroApp | بتروآب; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm in Riyadh is seeking an entry-level customer service representative. You will be responsible for maintaining customer relationships and ensuring satisfaction to improve retention. The role involves delivering training to clients, addressing complaints, and collaborating with team members. Candidates should have strong communication skills, expertise in Microsoft Office, especially Excel, and a good command of English. The company offers benefits such as private health insurance and commission.

Benefits

Commission

Private Health Insurance

Qualifications

• Proficient in conveying ideas clearly and professionally.
• Solid experience with Excel, including formulas, data entry, and basic data analysis.
• Fluent in English.

Responsibilities

• Deliver system training to new clients.
• Identify customer needs and provide solutions.
• Address customer complaints promptly and professionally.
• Keep track of customer interactions in the database.
• Establish relationships through regular follow-up.
• Provide feedback regarding customer concerns.
• Collaborate with the customer service/sales team.
• Implement HSE procedures and comply with regulations.

Skills

Strong Communication

Microsoft Office Expertise

Good command of English

Job description

Job Summary

Responsible for maintaining customer relationships and working to ensure customer satisfaction to improve Petroapp customer retention rate.

Responsibilities

• Responsible for delivering system training to new clients.
• Identifying customer needs and providing solutions to their problems.
• Addressing customer complaints and ensuring their issues are resolved promptly and professionally.
• Keeping track of customer interactions, transactions, comments, and complaints in the customer database.
• Establishing relationships with customers by regularly following up and making communication personal and customized.
• Providing feedback to the rest of the company regarding customer concerns and suggestions.
• Collaborating with the customer services/sales team to ensure seamless customer service.
• Responsible for the implementation of HSE procedures in his/her area and compliance with internal regulations.

Requirements

• Strong Communication: Ability to convey ideas clearly and professionally in both verbal and written form.
• Microsoft Office Expertise: Solid experience with Excel, including formulas, data entry, and basic data analysis πό.
• Good command of English.

Benefits

Commission

• Private Health Insurance

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industry: IT Services and IT Consulting