Sr Program Manager, Trustworthy Shopping Experience, Perfect Order Experience - EU

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Sr Program Manager, Trustworthy Shopping Experience, Perfect Order Experience - EU, Munich

Location: Munich, with roles also open in Luxembourg and Milan

Job Category: Other

EU work permit required: Yes

Job Reference: b1e24382dd71

Job Views: 1

Posted: 13.05.2025

Expiry Date: 27.06.2025

Job Description

The Role is open in Luxembourg, Milan, and Munich.

A-to-Z Guarantee is Amazon’s way of protecting customers from a negative order experience with a third-party seller. We focus on helping Customers report problems easily, enabling Sellers to resolve issues effectively, and ensuring Amazon systems and associates can efficiently adjudicate decisions.

Our team continually innovates to solve business problems. We are seeking a Sr. Program Manager to drive improvements within our A-to-Z Guarantee space.

Key Responsibilities

• Manage and ensure timely delivery of projects related to deployment of new tools or programs, such as seller dashboard and seller assistant chat bot.
• Provide store-level expertise and guidance throughout the product lifecycle to ensure successful program launches across new regions.
• Leverage store-level insights to consider regional nuances for all initiatives.
• Partner with business, operations, product, and program teams to develop and implement KPIs, automated reporting, and data infrastructure improvements.
• Ensure programs support Amazon’s selling partners and enhance customer experience.
• Identify and implement process improvements, innovations, and simplifications to meet strategic, financial, and technical goals.
• Champion best practices to manage, track, and measure success for new programs and technology implementations.

A Day in the Life

• Collaborate with global teams
• Advocate for regional nuances
• Balance Customer and Seller Experiences
• Introduce data-driven processes and simplify based on insights

About the Team

Selling Partner Services (SPS) creates a trustworthy shopping experience by protecting against fraud, counterfeit, and abuse, while supporting and building loyalty with selling partners worldwide. We value diversity, respect opinions, and foster a culture of contribution. Our Trustworthy Shopping Experience team ensures customers can buy with confidence on Amazon.

Basic Qualifications

• Advanced knowledge of Microsoft Office applications
• Experience in compliance, audit, or risk management
• Bachelor's degree or equivalent

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Experience with technology, lean principles, or Six Sigma methodologies
• Master's degree or equivalent