Microsoft Dynamics 365 (Senior) Configuration Manager (m/w/d)

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At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic, and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the dedication of over 5,000 team members across 11 countries.

Are you ready? As part of our community, you will have the opportunity to develop your skills and transform the financial world with us. We foster an environment for personal growth, flexible working conditions, and work-life balance.

Everything we do starts with you. Together, we aim to build the most human-centric fintech to enable everyone’s future financial growth. We are seeking a Microsoft Dynamics 365 (Senior) Configuration Manager (m/f/d) to join our team at one of our locations in Münster, Berlin, Amsterdam, or Heerenveen. Be part of our mission to innovate in fintech!

Your key responsibilities will include:

1. Configure and maintain Dynamics 365 Contact Center components, optimizing self-service capabilities and supporting omnichannel support.
2. Implement and optimize AI-driven tools like Copilot, chatbots, and virtual agents, and configure Power Automate workflows.
3. Support integration with back-end systems and other enterprise platforms, ensuring seamless data synchronization.
4. Assist in migrating from legacy platforms to Dynamics 365 Contact Center, including data migration, process realignment, and user training.
5. Stay updated on new features, assist in their implementation, track KPIs, and conduct feedback sessions for continuous improvement.
6. Manage user roles, permissions, and access controls, ensuring security compliance and monitoring for unauthorized access.
7. Collaborate with IT and support teams to troubleshoot issues, implement enhancements, and resolve system problems efficiently.

What you bring to the role:

• Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
• Proficiency in Power Automate workflows, chatbots, and self-service tools.
• Skills in deploying and refining AI-driven customer service solutions.
• Knowledge of managing user roles, permissions, and compliance settings.
• Effective collaboration skills with Operations, IT, and vendors.
• Ability to diagnose system inefficiencies and drive improvements.

Why join us?

• Be a key player in transforming customer service operations digitally.
• Work with cutting-edge AI-driven automation and Microsoft Copilot.
• Collaborate with dynamic teams across IT, Operations, and Process Excellence.
• Make a meaningful impact by optimizing agent efficiency and self-service workflows.

Benefits include:

• We foster an inclusive environment and a culture of appreciation, enriched by our employee networks.
• Prioritize your health with supported sports and leisure activities.
• Take advantage of training opportunities through Bertelsmann University, language courses, and leadership training.
• Enjoy discounts on Bertelsmann products and additional financial benefits.
• Flexible work models, including mobile office, flexible hours, and part-time options.

Additional information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology

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