Customer Contract Manager

about the role

The person is assigned to specific clients. During the lifecycle of the contract, the individual is overall accountable for the Request to Cash activities for a client or a set of clients. This includes solution design in pre-sales, service creation during contract setup, and organic growth management.

Key Responsibilities

• On small enterprise accounts, the Client Contract Manager can take the role of the post-sales leader and own the overall client governance and profitability.
• A key objective is to optimize the efficiency of request to cash activities through continuous improvement and the use of standard company processes and functions, while meeting contractual obligations.

about you

Knowledge and Abilities

• Comprehensive knowledge of OBS products, processes & tools and the associated organizations
• Solid organizational proficiency, effective coordination, communication, presentation, synthesis, and reporting skills
• Client-focused with good interpersonal & negotiation skills
• Teambuilder, experienced in working with different cultures and virtual matrix teams
• Ability to innovate and find improved ways of doing things
• Experience with process development and optimization
• Good industrialization spirit
• Good understanding of the telecoms and IT industries
• Integrating project work with Knowledge Management concepts and principles
• Good leadership skills and ability to work effectively in demanding situations
• Good business and financial acumen
• Proficient in written and spoken English
• Sound knowledge of the MS Office suite

Education, Qualifications, and Certifications

• Degree in business, science, or relevant area, or equivalent relevant experience with a demonstrable commitment to self-development
• Agile Synergy Practitioner Certification
• ITIL Foundation Certification
• Optional: CMM/CMMI, PMP, PgMP, Prince2, MSP, Six Sigma certifications

Experience

• Minimum of 5 years of client-facing experience in the telecom or IT industry
• Experience in building client relationships at a strategic level
• Experience managing geographically distributed teams
• Proficiency in developing, documenting, and optimizing processes
• Experience working in an international environment

department

Orange Business International

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.