SAP IS-Retail Technical Architect

Position : SAP IS-Retail Technical Architect

Location : Europe Remote / Hybrid

Required Skills & Experience

• 8+ years total SAP functional experience, with at least 5+ in SAP IS-Retail AMS or production support.
• Proven expertise configuring and supporting at least three core Retail areas (Article / Site Master, Pricing & Promotions, Merchandise Distribution, POSDTA / CAR, Allocation, Markdown, Omnichannel).
• Experience supporting S / 4HANA Retail or Fashion Management (1909 or later preferred).
• Hands-on debugging skills / basic ABAP (tables, BADIs, user-exits, IDocs) and Fiori troubleshooting.
• Strong integration knowledge with SD, MM, FI, EWM / TM, CAR, 3rd-party POS, e-commerce platforms.
• Track record of meeting SLA and availability targets in high-volume retail environments (Black Friday, Holiday peaks).
• Experience with ITSM tools (ServiceNow, Remedy, Solution Manager ITSM) and ChaRM.
• ITIL Foundation certification (or willingness to certify within 6 months).
• Fluency in English; additional EMEA languages (German, French, Spanish, Arabic, Polish, etc.) are highly desirable.
• Eligibility to work in the EU / EMEA and participate in on-call rotations.
• Experience with POSDM system and integration between POSDM and ECC / S4.
• Data Migration experience in ECC, S / 4, and data handling in ECC for POS Sales.
• Configuration experience in POS and issue resolution.
• Experience with Article Master, Article types and hierarchy, Site configurations.
• Experience with Promotions, IDoc Management, Error handling of Idocs.
• Experience with ECC enhancements and configurations on POS and ECC.

Education & Certifications

• Bachelor's degree in Information Systems, Supply-Chain, Business, Engineering, or equivalent.
• SAP Certified Application Professional - SAP S / 4HANA for SAP Retail for Merchandise Management or ECC IS-Retail (desired).
• Agile / Scrum, Prince2 or PMP certification advantageous.

Key Responsibilities :

• Resolve L2 / L3 incidents and service requests for IS-Retail modules (MM-PUR, MM-IM, SD, Retail Pricing, Promotions, Allocation, POSDTA, CAR, etc.) within SLAs.
• Perform root-cause analysis, propose fixes, document knowledge articles, and prevent recurrence (Problem Management).
• Monitor batch jobs and interface health (PI / PO, CPI, MQ, Kafka).

Minor Enhancements & Change Releases

• Capture business requirements, write Functional Specifications, configure and test CRs (pricing tactics, new sites, article hierarchies, promotion types, markdown rules, stock-transfer scenarios).
• Coordinate with ABAP / Fiori, Integration, and Basis teams; manage transports through ChaRM / CTS+; perform regression testing during releases.
• Process & System Optimization
• Analyze ticket trends and KPIs; recommend automation (Fiori Retail apps, BTP extensions, CAR POSDTA 3.0, MIM, OAA).
• Benchmark S / 4HANA Retail features and plan value-realization roadmaps (e.g., Advanced Returns, Unified Demand Forecast, Replenishment).
• Lead continuous-improvement workshops with various teams.

Governance, Compliance & Security

• Enforce ITIL v4 processes.
• Ensure audit readiness (SOX, GDPR, PCI-DSS).
• Participate in disaster recovery drills; provide RCA and corrective actions.
• Mentor junior analysts; perform quality reviews.
• Coordinate with SAP, vendors, and partners to resolve OSS and interface issues.
• Support pre-sales and service expansion activities.

Core Functional Scope

• Master & Foundation: Article, Site, Merchandise Category/Hierarchy, Listing, Allocation & Assortment.
• Retail Pricing, Markdown, Promotions, Bonus Buy.
• Retail Purchasing, Vendor Collaboration, Allocation Tables, Distribution Profiles, Store Orders, Cross-Docking, F&R / Fashion Allocation.

Sales & Store Operations

• POSDTA / TPOM / CAR Inbound & Outbound, Sales Audit, Stock Ledger, Returns, Omnichannel ATP / OAA, Gift Cards & Loyalty.

Inventory & Logistics

• Inventory Management, Physical Inventory, Site-to-Site STOs, Merchandise Distribution.
• Integration with EWM / TM or third-party WMS.

Analytics & Digital

• SAP CAR (POSDTA, Demand Forecast, Analytics Cloud), BW / 4HANA reporting, Fiori Apps, BTP extensions.