Senior Learning Excellence Specialist

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About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

Team mission

Dedicated to continuous learning, our mission at Learning Excellence is to empower Customer Care operations, fostering a deep understanding of dynamic policies and processes at GetYourGuide. Our commitment is to elevate service standards, professionalism, and instill the guiding principles of GetYourGuide across the company and its representatives, with a primary focus on providing specialized support and learning initiatives for the Care department.

You Will

• Manage and deliver training programs to ensure BPO (Business Process Outsourcing) agents hit their performance targets during the onboarding phase.
• Identify knowledge gaps among tenured agents and design tailored training sessions to address these gaps.
• Organize and facilitate training sessions to communicate new procedures and updates.
• Constantly revise and reassess training modules, ensuring they align with dynamic processes and requests.
• Partner with the quality and process teams to analyze performance and identify areas for improvement.
• Collaborate with cross-functional teams (Sales, Engineering, Finance, Product, etc.) to ensure procedural changes are seamlessly integrated into training programs.
• Contribute to the development of a culture of learning excellence and continuous improvement.
  
  

Who You Are

• You have 3+ years of experience in a BPO (Business Process Outsourcing) environment or have worked closely with BPOs.
• You have experience as a learning specialist, trainer, or facilitator, delivering both in-class and remote training programs.
• You are skilled at analyzing data, identifying knowledge gaps, and taking action based on insights.
• You excel at creating effective and clear presentations on complex topics.
• You have experience managing learning-related projects and collaborating with multiple stakeholders.
• You have an operational mindset, a “doer” attitude, and the ability to solve problems quickly and efficiently.
• Excellent written and verbal communication skills in English.
  
  

How We Set You Up For Success

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies
  
  

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Technology, Information and Internet and Travel Arrangements

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