Field Customer Support Specialist - EMEA

DCI is a pioneer in the horizontal directional drilling (HDD) industry, designing, engineering, and manufacturing advanced underground guidance systems for utility installation. Our mission is to provide world-class customer support and top-tier products to ensure safe, productive, and profitable underground infrastructure installation. Learn more: https://www.digital-control.com/

We are seeking a Field Customer Support Specialist to join our EMEA Regional Team, focusing primarily on Germany, to strengthen DCI's market leadership across the EU, Middle East, and Africa. You will serve as the key HDD locating system expert for our customers in the field.

Responsibilities

1. Partner with dealers and distributors to expand the customer base within your territory.
2. Influence customer loyalty through:

• Providing industry-leading product and job site support
• Educating customers on effective product applications
• Helping customers maximize profits with DCI equipment for job site efficiency
• Maximizing benefits from DCI tools and features

Qualifications

• Several years of HDD job site experience, ideally 5-9 years in the industry.
• Strong background in drilling and direct exposure to directional drilling operations.
• Preferred: Degree or vocational certification.
• Familiarity with drilling machinery and equipment such as mud motors, bent subs, and ground engaging tools.
• Strong analytical and troubleshooting skills.
• Knowledge of bore planning and proficiency in drilling software and survey data interpretation is desirable.

Candidate Attributes

• Excellent communication skills, fluent in English and German; additional European languages are a plus.
• Self-motivated, responsible, and adaptable.
• Passionate about HDD and continuous improvement.
• Reliable and safety-conscious.
• Knowledge of competitor equipment advantages and disadvantages.
• Bonus: Experience with heavy civil construction or SaaS.

Benefits and Compensation

• Quarterly bonuses, professional development, wellness programs, generous PTO, pension contributions, parental leave, and paid holidays.
• Competitive base pay plus discretionary quarterly profit sharing bonuses.
• Company contributions to pension based on years of service; employees can contribute additionally.

Why Join DCI?

We value our employees highly, offering a flexible, challenging work environment with comprehensive benefits. Our long-standing team and low turnover reflect our commitment to a positive workplace culture.

Inclusion Policy

DCI is an equal opportunity employer, committed to diversity and nondiscrimination in all employment practices, in accordance with applicable laws.