Unified Communications Tier 2 / System Administrator

Overview – Unified Communications

Work as a team to resolve UC Tier 2 Help Desk issues. The individual reviews, takes ownership of reported issues, and collaborates with various customers to support Voice over IP issues for the Cisco Unified Communications Manager product suite. Responsibilities include tracking, updating, and documenting resolutions for issues related to IP Phones, Voicemail, Gateways, Contact Centers, Operator Consoles, CUBE, and voice circuits.

Overview – System Administrator

Assist the team in resolving System Admin issues. The individual reviews, takes ownership of reported issues, and works with customers to support Solarwinds, Linux SFTP Servers, and T-Metrics Operator Consoles. Tasks include system optimization, storage management, application support, system backups, database archival, and developing and maintaining operating procedures and PMI’s.

Responsibilities – Unified Communications and System Administration

• Provide technical expertise in troubleshooting telecommunications and Voice over IP networks.
• Monitor and evaluate existing communication systems to identify deficiencies and network performance issues.
• Consult with users, managers, and senior staff to ensure issues are fully understood and solutions meet requirements.
• Analyze network performance, usage, and call traffic flows.
• Perform STIG analysis and tracking.
• Patch servers and address security vulnerabilities.

Skills:

Proficiency in Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center Express, T-Metrics Operator Console, Cisco Routers, Cisco Analog Gateways, Cisco CUBE, Linux Redhat Admin, Microsoft Windows Server Admin, Solarwinds Admin. Requires at least 3+ years of experience configuring and troubleshooting Cisco UC products and Voice Gateways. Knowledge of Cisco Unity Connection, Cisco Contact Center Express, SIP Trunks, Solarwinds, Linux SFTP server, and Cisco ISE is highly desirable.

Experience: (Meet one of the below criteria to obtain TESA Status in Germany)

• 11 years of recent specialized experience
• Or 7 years recent specialized experience with an Associate's degree
• Or 3 years recent specialized experience with a Bachelor's degree

US Citizenship Required: Yes

Clearance Level Must Currently Possess: Secret

Scheduled Weekly Hours: 40

Travel Required: 10-25%

Telecommuting Options: Currently onsite only

Work Location: Ramstein Air Base Germany