Second Level Support Engineer EM (f/m/x)

Job Description

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today. Inspire people tomorrow. We look forward to receiving your application regardless of your background or philosophy of life.
Apply now! It takes less than 10 minutes.
ZEISS Microscopy - Innovation down to the smallest detail

ZEISS Research Microscopy Solutions is a world leader in the manufacture of microscopy systems for the visualization of the tiniest structures and particles in the fields of research and science. Our light, electron, and X-ray microscopes as well as software solutions that utilize AI technology enable groundbreaking discoveries in life science, materials and industrial research as well as for education and clinical practice. Renowned scientists rely on ZEISS microscopes for their research, including Robert Koch, who discovered the tuberculosis pathogen around 1900.

We are seeking an experienced and dedicated Technical Support Specialist with a strong background in Electron Microscopes to join our team. As a Technical Support Specialist, you will lead efforts in providing technical assistance and support to our FSEs worldwide in the electronical business. This position requires extensive travel, with approximately 10% of the time spent on-site at customer locations.

Responsibilities:

• Global/Regional 2nd level technical Support for Electron Microscopes for 1st level FSEs
• Hotline Support for Electron Microscopes
• Train 1st level engineers in our training facilities
• Track technical problems in our CRM system
• Remote controlled diagnostic
• On-site Support for failure analysis of complex problems
• Diagnose and resolve complex hardware and software issues related to Electron Microscope systems
• Technical coordination of FSEs in the field
• Coordination with factory support, quality, and R&D

Minimum Requirements:

• Master's degree in a relevant scientific or technical field (e.g., Physics, Chemistry, Engineering)
• Minimum of 5 years of hands-on experience working with Electron Microscope systems in a technical support capacity
• Knowledge in sample preparation and application and in electron optics and vacuum technology are preferable
• Willingness and capability to travel (approximately 10% of the time) to customer sites worldwide for technical support
• Strong intercultural communication skills
• Target-oriented and autonomous method of operation
• Very good English and German skills
• Excellent analytical thinking, team-minded, and the ability to work under pressure
• Excellent PC knowledge

Become part of our team and shape the microscopy systems of tomorrow!