SAP IS-Retail Technical Architect

Position : SAP IS-Retail Technical Architect

Location : Europe Remote / Hybrid

Required Skills & Experience

• 8+ years total SAP functional experience, with at least 5+ in SAP IS-Retail AMS or production support.
• Proven expertise configuring and supporting core Retail areas such as Article / Site Master, Pricing & Promotions, Merchandise Distribution, POSDTA / CAR, Allocation, Markdown, Omnichannel.
• Experience with at least one S / 4HANA Retail or Fashion Management support engagement (preferably 1909 or later).
• Hands-on debugging skills and basic ABAP knowledge (tables, BADIs, user-exits, IDocs) and Fiori troubleshooting.
• Strong integration knowledge with SD, MM, FI, EWM / TM, CAR, 3rd-party POS, e-commerce platforms.
• Proven track record of meeting SLA and availability targets in high-volume retail environments (e.g., Black Friday, Holiday peaks).
• Experience with ITSM tools like ServiceNow, Remedy, Solution Manager ITSM, and ChaRM.
• ITIL Foundation certification or commitment to certify within 6 months.
• Fluency in English; knowledge of additional EMEA languages (German, French, Spanish, Arabic, Polish, etc.) is highly desirable.
• Eligibility to work in the EU / EMEA and availability for on-call rotations.
• Experience with POSDM system, integration between POSDM and ECC / S/4HANA, data migration in ECC and S/4HANA, and data handling in ECC for POS sales.
• Configuration experience in POS and issue resolution, along with knowledge of Article Master, Article types, hierarchy, and site configurations.
• Experience with Promotions, IDoc Management, and error handling of IDocs.
• Ability to implement enhancements on ECC and configurations on POS and ECC.

Education & Certifications

• Bachelor's degree in Information Systems, Supply Chain, Business, Engineering, or related field.
• SAP Certified Application Professional in SAP S/4HANA for SAP Retail (merchandise management or ECC IS-Retail) is preferred.
• Agile / Scrum, Prince2, or PMP certifications are advantageous.

Key Responsibilities :

• Resolve L2 / L3 incidents and service requests for IS-Retail modules (MM-PUR, MM-IM, SD, Retail Pricing, Promotions, Allocation, POSDTA, CAR, etc.) within SLAs.
• Perform root-cause analysis, propose fixes, document knowledge articles, and prevent recurrence (Problem Management).
• Monitor batch jobs and interface health (PI / PO, CPI, MQ, Kafka).

Minor Enhancements & Change Releases

• Gather business requirements, write functional specifications, configure and test CRs (pricing tactics, new sites, hierarchies, promotion types, markdown rules, stock-transfer scenarios).
• Coordinate with ABAP / Fiori, Integration, and Basis teams; manage transports via ChaRM / CTS+; execute regression testing during releases.
• Analyze ticket trends, KPIs, and recommend automation (Fiori Retail apps, BTP extensions, CAR POSDTA 3.0, MIM, OAA).
• Benchmark new S/4HANA Retail features and plan roadmaps (e.g., Advanced Returns, Unified Demand Forecast, Replenishment).
• Lead workshops with Buying, Merchandising, Supply Chain, Store Ops, and e-Commerce teams for continuous improvement.

Governance, Compliance & Security

• Enforce ITIL v4 processes (Incident, Problem, Change, Release, Knowledge, Service Levels).
• Maintain audit readiness (SOX, GDPR, PCI-DSS) with proper controls and documentation.
• Participate in disaster recovery drills; provide RCA and corrective actions.
• Mentor junior analysts; review tickets and documentation quality.
• Coordinate with SAP, vendors, and partners to resolve OSS and interface issues.
• Support pre-sales and service expansion activities (effort estimation, solution walkthroughs).

Core Functional Scope

• Master & Foundation: Article, Site, Merchandise Category / Hierarchy, Listing, Allocation & Assortment.
• Retail Pricing, Markdown, Promotions, Bonus Buy.
• Retail Purchasing, Vendor Collaboration, Allocation Tables, Distribution Profiles, Store Order, and Cross-Docking, F&R / Fashion Allocation.

Sales & Store Operations

• POSDTA / TPOM / CAR inbound & outbound, Sales Audit, Stock Ledger, Returns, Omnichannel ATP / OAA, Gift Cards & Loyalty.

Inventory & Logistics

• Inventory Management, Physical Inventory, Site-to-Site STOs, Merchandise Distribution.
• Integration with EWM / TM or third-party WMS.

Analytics & Digital

• SAP CAR (POSDTA, Demand Forecast, Analytics Cloud), BW / 4HANA reports, Fiori Apps, BTP extensions.