IT Support Specialist (m / f / d)

Überblick

Bruker enables scientists and engineers to make groundbreaking post-genomic discoveries and develop new applications that enhance human life quality. Our high-performance scientific instruments and analytical solutions facilitate exploration at molecular, cellular, and microscopic levels. In collaboration with our customers, we support innovation, productivity, and success in various fields including life sciences, diagnostics, microscopy, nanoanalysis, industrial research, and semiconductor metrology for AI. Bruker offers specialized systems in preclinical imaging, clinical phenomics, proteomics, multiomics, spatial and single-cell biology, structural biology, microbiology, and molecular diagnostics.

For more information, please visit www.bruker.com.

We are seeking an IT Support Specialist (m/f/d) to join the IT solutions and support team at Luxendo GmbH in Heidelberg, Germany.

Our products, such as the HIVE data repository and high-end research workstations, provide cutting-edge IT infrastructure for researchers. The HIVE offers high-speed data management, visualization, remote access, and scalability, while our microscopy solutions require advanced workstations for image data processing. More details are available at bruker.com/hive, bruker.com/light-sheet, and bruker.com/im.

Aufgaben/Verantwortlichkeiten

• Customer support via email and phone (1st and 2nd level support)
• Integrate HIVE and other IT solutions with local networks
• Manufacture customized server and workstation solutions
• Deploy and configure Windows Server
• Test installations using scripts/PowerShell
• Create and manage OS images
• Maintain documentation
• Process warranty cases
• Support installation and service remotely and onsite (up to 10% travel)

Qualifikationen

Qualifications and Skills

• Degree in computer science, business informatics, Fachinformatiker, or equivalent experience
• Proficiency in Windows system administration and Windows Server management
• Strong IT support background
• Experience with network infrastructure
• Knowledge of backup systems and data recovery
• Script writing skills (e.g., Bash, CMD, PowerShell) are a plus
• Linux knowledge is advantageous
• Relevant certifications are a plus
• Fluent in English; German skills are beneficial

Why join us

• Engaging tasks with continuous learning opportunities
• High autonomy in challenging tasks
• Collaborative environment with interdisciplinary teams
• Training and mentorship to support your growth
• Opportunity to contribute to groundbreaking research