Team Lead Customer Success

SoSafe named a Strong Performer in The Forrester Wave: Human Risk Management Solutions, Q3 2024. Learn more.

We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioural science, we are disrupting the status-quo of Cyber Security.

Backed by strong VC funding from Highland Europe and Global Founders Capital, we are looking for motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership of your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place for you!

The role

Are you a person who is passionate about coaching and sharing your knowledge to help others succeed? Do you enjoy working with customers to deliver value? Love achieving measurable effects and generating real impact? ...And at the same time, do you want to make the internet a little bit safer in one of the most exciting industries of digitalization, together with a highly motivated team? Then we have just the role for you...

Your Mission

1. Communicate the company vision, strategy, and goals within your Customer Success team.
2. Directly manage a team of Customer Success Managers to ensure the achievement of team and individual goals (gross retention, upsell pipeline generation).
3. Manage team performance, lead and coach individuals to ensure goal achievement, and identify development potential.
4. Identify knowledge gaps and training needs to ensure your team is set up to succeed, while also identifying opportunities for process improvement (e.g., tooling, workflows).
5. Support strategic development of SoSafe Customer Success through collaboration with management of the entire Customer organization and other cross-functional teams.

Your Profile

1. 3+ years of experience in a Senior Customer Success role (or similar function).
2. Experience in a fast-growing, digital company, ideally selling B2B, SaaS, enterprise products.
3. High level of personal responsibility and ownership.
4. Enthusiastic and creative leader with the ability to inspire and lead others through persuasion and consensus building.
5. Passion for understanding customer needs to drive revenue growth.
6. Understanding of value drivers in recurring revenue business models.
7. Strong coaching skills and ability to empower CSMs to succeed independently.
8. Analytical and process-oriented mindset, as well as excellent communication and presentation skills.
9. Excellent verbal and written communication skills in both English and German.

Why Us?

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth.