Head (m/f/d) IT Support

About

Beckhoff Automation is one of the world's leading specialists for automation and control technology. As an owner-managed family business, we have been implementing innovative automation systems based on PC-based control technology since 1980. Today, with around 5,500 employees (March 2024) at more than 75 locations worldwide, we generate sales of over 1.75 billion euros (fiscal year 2023). Our unique corporate culture is characterized by a family atmosphere and offers plenty of freedom to implement your own ideas. This ensures a high level of satisfaction and a lot of fun at work. Once you choose Beckhoff, you often stay for the rest of your working life.

As a constantly growing company, we are always on the lookout for special talents. In this role, you will be responsible for leading and developing our IT support team, which relies on your innovative ideas and expertise in the field of service management. Play an active role in shaping our IT support of tomorrow!

Head (m/f/d) IT Support

Field of activity

• Management and further development of the support team, divided into hotline, service desk, and client hardware
• Expansion and automation of the ITSM platform and associated development and introduction of the related processes
• Introduction, compliance, analysis, and reporting of defined KPIs
• Responsibility for global user IT support
• Building, developing, and implementing AI solutions to increase efficiency in IT support
• Continuous development of own skills and active pursuit of new technologies

Requirements

• Successfully completed studies in economics, computer science, technical training, or a comparable qualification
• Professional and management experience in the IT environment, as well as experience in IT project management
• ITIL Foundation (V3 or higher) certification or additional certifications in service management
• Confident appearance with strong communication skills and a pronounced customer and service orientation
• Independent, structured, and reliable working style
• Excellent written and spoken German and English skills

We offer

• Exciting tasks in an international high-tech company with ample scope for innovative ideas and professional development
• An open and familiar corporate culture with flat hierarchies and a culture of personal "you"
• A future-proof job in an economically sound and owner-managed family business
• An attractive salary, 30 days' vacation, company pension contributions above statutory requirements, capital-forming benefits, and holiday and Christmas bonuses
• The option to compensate overtime with time off or payment with a fair bonus
• Modern working models (including flexitime and mobile working)

If we have aroused your interest, please send your application documents to:

Beckhoff Automation GmbH & Co. KG
Human Resources Department
Mr. Marcel Siepert
Hülshorstweg 20
33415 Verl
Phone: -6976

E-Mail

Online application

Please note that we will not return any application documents sent by post. All application documents will be deleted or destroyed in accordance with the Federal Data Protection Act (BDSG).

Nice-to-have skills

• ITIL

Work experience

• Systems Administrator

Languages

• English