Customer Support Engineer (f/m/d)

Customer Support Engineer (f/m/d)

Customer Support Engineer (f/m/d)

Apply locations Jena, Germany time type Full time posted on Posted Yesterday job requisition id 2529018

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.

Job Description/Preferred Qualifications

• Innovative Work Environment: Operate from our offices and labs in Jena, where creativity and collaboration thrive.
• Global Exposure: Travel to customer sites worldwide for onsite support, including service and systems installation, with an estimated 25% travel requirement.
• Cutting-Edge Testing: Collaborate with R&D disciplines on various tests and system configurations to ensure top-notch product performance.
• Documentation Excellence: Write comprehensive manuals and service documentation for our diverse range of products, driving process and products standardizations.
• Empowerment: Train and support service engineers globally, enhancing their skills and knowledge.
• Remote Assistance: Provide timely remote support to customers during escalations via emails, phone, and video conference.
• Technical Problem Solving: Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access, or in person at customer locations.
• Field Service Reporting: Prepare detailed field service reports on customer support activities and provide documentation to other supporting functions on recurring problems.

Effective Communication:

• Leadership Reporting: Report directly to the Tech Support Manager.
• Timely Interaction: Maintain prompt communication with all partners.
• Presentation Skills: Present information effectively to management.
• Security Compliance: Adhere to all procedures within the company security policy.
• Safety Adherence: Follow all safety and health rules and regulations.

Minimum Qualifications

• Educational Background: University Degree in Electronics, Electrical Engineering, Mechanical Engineering, or equivalent experience.
• Language Proficiency: Good communication skills in English and German.
• Technical Acumen: Strong system understanding.
• Multitasking Ability: Capable of handling multiple tasks efficiently.
• Stress Management: Able to work effectively under pressure.
• Motivation: Highly motivated and self-driven.
• Preferred Experience: Technical support experience of multidisciplinary systems in similar organizations is an advantage.
• Software Proficiency: Proficiency in MS Office tools.
• Travel Willingness: Willingness to travel to customer sites on a regular basis (roughly 25%).

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.