Technical Product Manager (f/m/x) Haematology

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.

If this opportunity appeals to you, come and join us in the position of

Technical Product Manager (f/m/x) Haematology

Your responsibilities

• Handle service requests in the EMEA region (Europe, Middle East, Africa) as 2nd level support
• Monitor the device throughout the entire product lifecycle
• Analyse and resolve technical problems, including on customer sites
• Conduct technical training courses for the technical support staff in EMEA
• Provide customer support for the application of instrument-specific software
• Manage escalations and complaints in cooperation with affiliates, our Japanese headquarters, and suppliers
• Prepare and update technical documentation
• Coordinate with the parent company S-Corp in Japan

Your profile

• Degree in medical technology or a comparable qualification
• Experience in technical support, as well as in designing and conducting training courses
• Strong expertise in electrical and medical engineering, along with IT knowledge
• Excellent customer orientation and motivational skills
• Effective cross-cultural communication and problem-solving abilities

We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.

• Culture & cooperation
  An appreciative work environment, open corporate culture, flat hierarchies, and an inclusive and caring atmosphere. Work in an innovative, international environment with broad learning and development opportunities on our EMEA Campus, including after-work networking events.
• Work-life balance
  Flexible working hours with flextime and a hybrid model (60% mobile working, 40% on-site), plus 30 days of annual leave.
• Additional benefits
  Christmas and holiday bonuses, childcare allowance, capital-forming benefits, pension scheme subsidies, corporate benefits, relocation support, and subsidized canteen lunches.
• Health & wellbeing
  In-house gym, various sports courses, massages, medical and psychological care, workplace glasses, and health management programs.
• Mobility
  Subsidies for public transport (“Deutschlandticket”), free parking, and bike leasing via JobRad.
• Social Responsibility
  Opportunities to participate in sustainability and charity initiatives, and a commitment to resource-responsible practices.

If we have sparked your interest, we look forward to receiving your application, including salary expectations and your earliest possible start date.