GenO CSS Advanced Services Engineer (Start Date September 2024)

At Oracle, our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations of all sizes and industries rely on Oracle to succeed. Learn how your work can have a global impact and influence billions of lives daily.

Generation Oracle (GenO) is Oracle’s new career development initiative, focusing on early-career and returnship talent. It offers learning, development, and clear career paths, shaping the future of our business.

Join us as an Advanced Services Engineer (ASE)

Help customers make informed decisions on Oracle technologies' implementation, management, and use. Be part of the Oracle Customer Success Services team, contributing to global initiatives and innovation programs.

Job Description

• Support long-term relationships with Oracle’s largest customers through advanced support.
• Provide support for operational improvements of Oracle environments, leveraging Oracle’s intellectual property and customer experiences.
• Ensure customers derive maximum value from Oracle solutions by aiding in decision-making regarding Oracle technologies.

Job Requirements

• Problem-solving skills with guidance on Oracle policies and procedures.
• Goal-oriented and able to work individually and in teams.
• Effective communication of technical concepts; familiarity with Oracle products is a plus.
• Availability for scheduled out-of-hours work when needed.

What you'll do

• Learn from experts and contribute to customer value using Oracle’s global network.
• Utilize Oracle’s tools and resources to stay current with innovations and technologies.
• Participate in customer projects with Oracle experts.
• Understand client needs and align them with Oracle solutions.
• Design solutions using Oracle technologies and best practices.
• Support long-term customer relationships.

What you'll bring

• Bachelor’s degree or up to 2 years relevant experience.
• Fluency in English.
• Strong communication, collaboration, and presentation skills.
• Openness to new ideas, adaptability, and a proactive attitude.
• Resilience, organization, negotiation, and planning skills.
• High energy, optimism, and teamwork orientation.
• Critical thinking and problem-solving abilities.

What we'll give you

• Investment in your professional growth and a supportive network.
• Flexible work environment and work-life balance.
• Inclusive, multicultural community and mentorship programs.
• World-class training and clear career progression.
• Engagement with diverse customers across various sectors.
• Competitive salary and benefits.

At Oracle, we celebrate diversity and inclusion, believing that innovation starts with a diverse workforce. We encourage all qualified candidates, including those with disabilities, to apply and share their experiences.