Senior Digital Product Manager (m/w/x)

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Job Reference:

0a08c0220721

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1

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Drive innovation with us! As a Senior Digital Product Manager (m/f/x), you will actively support the digital transformation of our customers and develop digital and customized solutions. Support our team at our locations in Cologne or Gütersloh and temporarily from the mobile office.

• As a member of our Digital Products Team, your mission is to guide our customers toward value and success with our SaaS product, “Arvato Customer Experience Cloud“.
• Identify industry trends, gather customer feedback, shape the product vision, and define the strategic product roadmap.
• Collaborate with engineering, UX, marketing, sales, and account management teams to build new features desired by customers.
• Promote our product, generate new qualified sales opportunities, build relationships with key stakeholders, serve as a trusted advisor for e-commerce brands in post-purchase experience, and acquire new customers.
• Contribute to the scalability of the product and customer success through documentation and continuous process optimization.

Your profile

• 5+ years of experience as a Product Manager, E-Commerce Manager, Customer Success Manager, Account Manager, Business Development Manager, or similar role.
• Experience in E-Commerce or Omnichannel environments with a proven track record.
• Experience working with demanding large, strategic global accounts.
• Ability to translate business needs into value propositions for SaaS products and processes to prospects.
• Growth mindset, self-motivated, and action-oriented with a positive attitude.
• Data-driven, digitally savvy, and eager to learn new skills.
• Excellent oral and written communication skills in both English and German.

What we offer

• The opportunity to work with global clients at management levels.
• Responsibility for a top strategic digitalization initiative across all of Arvato's businesses.
• Flexible working hours and the possibility to work from home through the