Customer Success Engineer

Are you passionate about customer success and have a strong technical background in engineering or architecture?

My client is looking for an exceptional Customer Success Engineer to join their rapidly-expanding team.

What You'll Do :

• Onboarding and Training : Help new customers get the most value out of the product by ensuring they understand all features and functionalities.
• Customer Support : Collaborate with the Engineering team to efficiently resolve any product issues.
• Technical Consultation : Provide expert guidance on product optimisation and general security best practices.
• Product Feedback : Collect customer feedback and relay insights to improve the product.
• Documentation : Create and maintain user guides, FAQs, and technical support articles to help customers self-serve.
• Customer Success Stories : Document and share success stories with the marketing team.
• Customer Advocacy : Represent customer needs and concerns internally within the company.
• Performance Metrics : Monitor and report on customer success, product usage, and key performance indicators.

Key Experience :

• 3-5 years of experience in technical support or customer success in the software / technology industry.
• Proven expertise in customer relationship management and delivering service excellence.
• Strong knowledge of security principles, techniques, and tools
• Comfort with Linux / Mac Terminal environments.
• Understanding of regulatory requirements and industry standards (e.g., ISO 27001, NIS2, BSI, GDPR).
• Excellent analytical and problem-solving skills.
• Preferred : Experience with cloud security (AWS, Azure, GCP), API, and DevOps tools.
• Required : Proficiency in German, as this role involves supporting customers in the DACH region.