Software Support Spezialist, Veterinärmedizische Praxissoftware - Isernhagen

Job Description:

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom. Today, Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

VetZ, an ANTECH company, is located in Isernhagen, DE. We are a market leader and innovator in veterinary practice management, simplifying workflows for 150,000 users across all areas of animal health. Our products include the practice management software easyVET, image management software easyIMAGE, and web applications from vetsXL.com. We also developed the B2C app petsXL, connecting veterinarians and clients digitally. With over 100 employees and 31 years of industry experience, we invite you to shape the future of digital practice management with us.

Join us as an easyVET Supporter (m/w/d) in full- or part-time.

Responsibilities:

1. Support national and international clients from veterinary practices, clinics, and universities as part of our support team.
2. Answer calls regarding simple and complex questions about our products, especially our practice management software easyVET.
3. After thorough training, conduct tailored training sessions for small or large user groups on-site, if interested and needed.
4. Potentially expand your role to include technical support, such as configuring, installing, and administering Windows servers.
5. Work independently in a flexible environment without standard responses, finding solutions and explaining them in your own words.
6. Participate in rotating on-call duties approximately every 10 weeks, providing after-hours and weekend support via phone.

Profile:

1. Communicative and friendly personality, with a good (phone) rapport, demonstrating competence, reliability, and professionalism.
2. Completed training as TFA or similar, with some experience in customer or patient care.
3. Proficient with PC and quick to learn new software.
4. Self-organized and able to work independently.
5. Open-minded and attentive to customer needs, whether on the phone or in practice.
6. Good command of English; knowledge of French or Dutch is a plus.
7. Experience as a veterinary assistant or practice manager, familiarity with easyVET, or diverse backgrounds such as sales, medical, or tourism are advantageous.

Benefits:

1. Family-owned company offering secure, permanent positions for over 25 years.
2. Weekly training and time for self-study.
3. Work-life balance prioritized.
4. Weekly team workouts with a personal trainer.
5. Modern office in a quiet location with amenities like a team kitchen, outdoor grill, terrace, and free beverages.
6. Accessible location with parking and good public transport links.

If you see yourself here and want to be part of our success story, we look forward to meeting you.

About Antech

Antech is a leader in veterinary diagnostics, passionate about innovation to improve animal health. Our offerings include reference labs worldwide, diagnostic instruments, rapid assays, digital cytology, data services, practice management software, imaging, education, and specialist support. Mars is an equal opportunity employer, committed to diversity and inclusion, offering accommodations for applicants with disabilities upon request.