IT Service Manager (m/f/d)

LAPP

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,700 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition.

We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

After all, every personal contribution counts when it comes to meeting the needs of our customers from various industries together. Together we keep the industry alive:alive by LAPP – alive by YOU!

Your tasks

• Ensuring the ongoing operation and continuous improvement of central IT services throughout their entire lifecycle
• Responsibility for service level management, including the definition, monitoring, and further development of SLAs and KPIs
• Definition, control, and quality assurance of relevant ITSM processes—in particular incident, service request, problem, change and asset
• Operational coordination and control of external service providers to ensure compliance with contractual and quality targets
• Analyzing service data to identify optimization potential and deriving and implementing specific measures
• Initiating and supporting automation measures to increase efficiency in IT service management
• Close cooperation with internal departments
• Collaboration on the further development of group-wide IT service governance and support with audits and compliance requirements
• Active involvement in the design of standardized, future-proof IT service management within the Lapp Group

Your profile

• Education in Information Technology, Computer Science or a related field is preferred
• At least three years of professional experience in IT service management, ideally in an international or multi-sourcing environment
• In-depth knowledge of ITSM processes according to ITIL – ITIL certification (v3 or 4) is required
• Experience in managing external service providers and working with various stakeholders
• Understanding of service-related automation concepts and willingness to actively promote these
• Strong analytical and process-oriented thinking combined with a high level of customer focus
• Independent, structured way of working and strong communication skills
• Very good written and spoken German and English

Good reasons for LAPP

• Variety of tasks and responsibilities & plenty of scope for ideas
• Value-based family business
• Global player withflat hierarchies
• Flexible working hours models & home office
• Work life balance due to the possibility to swap shifts
• Social benefitsanddiscounts such as job train ticket & private parcel acceptance
• Personneldevelopment,onboarding & individual support
• Annual international soccer- & volleyball tournament
• Public transport connectiondirectly at station„Lapp Kabel“
• Sports- &health activitiesand healthy canteen
• Consulting in social and care services

Contact

Lapp Service GmbH · Oskar-Lapp-Street 2 · 70565 Stuttgart

We arehappy to answer any questions you may have in advance