Technical Support Specialist •Full Remote •

Full Remote Technical Support Specialist

Ref : IN46524

A leading Japanese manufacturer is looking for a Technical Support Specialist to join their team remotely from within Germany.

In this role, you will be the first point of contact for users—resolving inquiries and technical issues efficiently, ensuring a high level of customer satisfaction, and appropriately prioritizing and escalating issues when necessary.

The ideal candidate is self-motivated, has strong communication and problem-solving skills, and possesses prior experience in customer support administration.

ELIGIBLE APPLICANTS :

• Not eligible: Student visa, requiring visa sponsorship, working holiday, graduate, freelance

WORK TYPE : Full remote

VISA SUPPORT : No

TYPE : Full-time

WORKING HOURS : 8:30-17:00, 38.5 hours per week

SALARY : Up to 50k (depending on experience)

LOCATION : Aalsmeer, Netherlands

Main Responsibilities :

• Logging support requests from customers via phone and email, establishing issue priority
• Allocating appropriate engineers or specialists based on customer status to support within suitable timescales
• Prioritising, scheduling, coordinating, and escalating service calls within the Help Desk team
• Communicating with the Operations department to manage parts, ink, and order logistics to meet customer and engineer needs
• Promoting and maintaining service contracts with customers
• Supporting administrative tasks such as call management, invoicing, and job costing
• Following up on logged calls to ensure they are tracked, escalated, and resolved
• Updating customers on request statuses
• Coordinating with engineers and support staff to inform and assign tasks
• Handling complex situations calmly and efficiently under pressure

Ideal Candidate :

• Business-level fluency in English and German, spoken and written
• Experience in customer support for complex capital equipment
• Ability to prioritize tasks and communicate professionally with customers
• Proficiency with IT applications such as Microsoft Office and ERP systems
• Teamwork skills and liaison experience with internal departments to enhance customer satisfaction
• Must have the right to work in the country; visa sponsorship is not available
• No applications from Working holiday, Graduate, or Student visa holders accepted

When contacting us, please include the job reference number (Ref : IN46524) at the top of your message.

If your application is successful, you will be contacted within two business days. Due to high application volume, feedback on individual CVs cannot be provided.