Service & Support Engineer (m / f / d)

Job Title: Service & Support Engineer (m / f / d)

RIEDEL Communications is the leading provider of live production tools in the media, sports, and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology, and Riedel Networks.

Our Product Division develops, produces, and distributes audio, video, IT, and communication solutions. With our live production tools for the media, sports, entertainment, and corporate industries, we deliver a wide range of high-quality, state-of-the-art products that are among the most innovative in the industry.

Join us as a Service & Support Engineer (m / f / d) on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

• Successfully complete (technical) university studies or an equivalent trainee program in Information Technology, Electrical Engineering, or Video Engineering.
• Possess 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio / Video sector.
• Have knowledge of broadcast or event technology.
• Be proficient in professional communication, digital audio, and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6), as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic).
• Have a strong understanding of IT and networking infrastructures with troubleshooting skills.
• Experience with fiber optic interconnected systems is a plus.

THAT'S YOU

• Completed (technical) university degree or equivalent trainee program in Information Technology, Electrical Engineering, or Video Engineering.
• 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio / Video sector.
• Expertise in broadcast or event technology.
• Knowledge of professional communication, digital audio, and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6), as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic).
• Familiarity with IT and networking infrastructures, with troubleshooting ability.
• Experience with fiber optic interconnected systems is a plus.
• Passion for customer communication and troubleshooting complex broadcast systems.
• Strong team player who aligns with the culture of an international, medium-sized company.
• Cross-domain thinking, collaborative mindset, and excellent communication skills.
• Self-organized with a proactive approach to learning new technologies.
• Confident, sociable, and open personality with natural authority.
• High level of loyalty, reliability, and personal integrity.
• Ability to work under pressure.
• Excellent verbal and written communication skills in English and German.

WE OFFER

• Work-life balance through our flexible working hours, including mobile working in a hybrid model.
• Career development with numerous training and growth opportunities.
• Focus on diversity and an open working atmosphere, emphasizing inclusion as part of our culture.
• Diverse benefits through myEAP, including support for childcare, elder care, and wellness programs.

We support your career development by encouraging you to explore new roles and settings, helping you reach your full potential and discover skills you never knew you had.

ENRICH OUR TEAM!

Expect exciting challenges with opportunities for responsibility and personal growth.

RIEDEL is committed to equal opportunities and diversity. We look forward to getting to know you as you are—far from any pigeonholing.