Senior Field Application Engineer

Provide technical support for Fibocom products and applications to sales channel personnel and key accounts.

Location : Germany

Company : Fibocom Wireless Inc.

About Us : Fibocom Wireless Inc. is a global leading provider of IoT (Internet of Things) wireless communication solutions and wireless modules. We are committed to providing innovative and reliable products and services to our customers worldwide.

Responsibilities :

• Provide Fibocom organization with all relevant information about the application(s) evolution at all major players (component content, system requirements development, new products requirements, integration strategy, competition, etc.).

2. TECHNICAL ENGAGEMENT & STRATEGIC ALIGNMENT :

• Collaborate with the sales team to identify projects where Fibocom’s solutions can be most strategically incorporated, while also evaluating the internal resources and skills needed to support seamless integrations.
• Analyze and synthesize customer needs, and identify significant shifts and trends in the market.
• Ensure that customers and partners have access to relevant technical documentation and product information.
• Provide regular updates to management and internal teams regarding project status and technical engagements.
• Cultivate relationships with key local industry participants such as MNOs, MVNOs, and design houses to support technical collaborations and partnerships.
• Coordinate technical responses to RFIs and RFQs, involving all relevant Fibocom technical teams.

3. CUSTOMER SUPPORT ACTIVITIES :

• Provide technical support to customers and distributors during the design phase.
• Train customers and distributors on Fibocom solutions through seminars, webinars, roadshows, presentations, and meetings.
• Involve relevant HQ departments (Engineering, Quality, Marketing) as needed.
• Inform customers about changes in Fibocom’s product offerings (order codes, hardware or software updates).

4. PROJECT MANAGEMENT

• Develop project plans in coordination with management and monitor progress regularly.
• Track delivery status and communicate updates with customers.

Required Education, Experience, and Competencies :

• Engineering degree in Embedded Systems and Software.
• 10+ years of experience in Cellular IoT projects.
• Strong experience in key account technical management.
• Experience in product definition and requirements management.

Required Technical Knowledge :

• Embedded Linux (Kernel, Boot, Security, Integration, Yocto, etc.)
• Technologies : GNSS, WiFi, Bluetooth, RF, Satellites
• Experience with chipsets from Qualcomm, MediaTek, Unisoc; team collaboration skills
• Ability to engage with different levels of customer organizations
• Autonomous and adaptable to support challenges and change
• Experience in project management across teams
• Experience working with remote teams and in international environments