Change Manager - Enterprise IT

This role manages the lifecycle of all changes with the objective of enabling beneficial changes to be made with minimal disruption to IT services.

IN SHORT

The Change Manager is responsible for managing the lifecycle of all changes with the primary objective of enabling beneficial changes to be made with minimal disruption to IT services. This role involves overseeing the change process, assessing risks, and ensuring that changes are implemented smoothly and efficiently.

WHAT YOU WILL DO

You will apply change control processes and procedures, applying tools, techniques and processes to manage and report on change requests. You’ll ensures appropriate change approval is applied to these changes.

• Examines records for evidence that appropriate testing and other quality control activities have taken place. Determines compliance with organisational directives, standards and procedures and identifies non-compliances, non-conformances and abnormal occurrences.
• Coordinates release activities across multiple teams and stakeholders. Manages the release lifecycle, ensuring timely and quality deliverables. Ensures releases meet defined quality, security and compliance standards. Initiates post-release reviews and identifies areas for improvement.
• Applies standard service acceptance criteria and participates in service acceptance testing. Collaborates with delivery teams to ensure service deliverables meet the required standards. Documents and communicates the outcomes of service acceptance activities. Identifies and reports issues or non-conformances, assisting with their resolution.
• Undertakes basic risk management activities. Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
• Provides support on the use of existing methods and tools. Configures and maintains methods and tools within a known context. Creates and updates the documentation of methods and tools. Identifies and resolves basic issues related to tool usage.

WHAT YOU WILL BRING

• Experience in ITIL concepts for change management.
• Awareness of ITIL concepts for incident, problem, and knowledge management.
• Experience in IT support ticketing systems (ServiceNow, JIRA).
• Experience in operating in shared service environment.
• Ability to work and communicate effectively with IT partners.
• Good interpersonal skills, including facilitation, active listening, and conflict resolution.
• Excellent written and verbal communication skills.
• Good understanding of risk management.

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.

Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.

Securing energy – now and for the future.

OUR BENEFITS

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

• bonus earning potential
• non-contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• buy / sell holidays
• life assurance
• medical and dental insurance (family cover)
• range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.