Ecommerce Implementation Specialist

Base.com is an All-in-One Multi-Channel Management System trusted by thousands of sellers worldwide. It offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels.

Our platform includes modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows, with over 1300+ integrations including Amazon, Allegro, eBay, Etsy, Otto, Kaufland, Idealo, Shopify, WooCommerce, Magento, OpenCart, Deutsche Post, UPS, FedEx, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and more. We have partnered with major global marketplaces and regional leaders.

Our teams operate across Europe, the Americas, and Asia, and we are expanding into new international markets. Our work model enables global collaboration while maintaining strong local expertise. With exponential growth, including strategic acquisitions and a 15x team expansion over three years, we are entering an exciting phase of global scaling.

We are seeking talented professionals to join our dynamic team. As part of Base.com, you’ll contribute to creating solutions that advance the global e-commerce industry. Ready to shape the future of e-commerce with us? Join Base.com today!

Experience

• 3+ years experience implementing similar SaaS e-commerce solutions at Base.com
• Solid understanding of the DACH e-commerce landscape, with experience working with e-commerce retailers and brands
• Strong communication and client relationship skills
• Ability to manage multiple projects simultaneously and meet deadlines
• Excellent problem-solving and analytical skills
• Fluent in German and proficient in English

Nice to have

• Knowledge of HTML, CSS, and PHP
• Knowledge of ERP systems
• Experience configuring and managing online stores

Tasks

• Lead and manage end-to-end implementation projects for Base.com customers, ensuring smooth onboarding and system integration
• Analyze customer requirements, providing tailored recommendations and best practices
• Deliver technical demos during onboarding
• Create detailed project plans, timelines, and roadmaps
• Configure and customize Base.com systems to meet client needs
• Design solutions to optimize clients' workflows
• Engage with clients to understand their business goals and align solutions accordingly
• Evaluate project success against set goals
• Assist customers in integrating additional tools to enhance their Base.com system
• Troubleshoot and resolve technical issues during implementation
• Participate in industry events and on-site customer implementations

Our offer

• Ownership of product development decisions
• Joining a rapidly growing organization
• Significant independence in work
• Long-term cooperation
• Attractive salary and benefits package