Head of Operations - Berlin - DODO Germany GmbH

Head of Operations - Berlin - DODO Germany GmbH

Head of Operations - Berlin - DODO Germany GmbH

• DoDo Germany GmbH
• Berlin, Germany
• Feste Anstellung
• Vollzeit
• Erschienen: vor 8 Minuten
  
  

Introduction

Beschreibung

Lead the Future of Last-Mile Logistics Across Europe

We are a technology-driven logistics provider specializing in last mile delivery of e-grocery, general e-commerce, and food. We focus on same-day and scheduled delivery.

In just a few years, we have grown into one of Europe's largest last-mile delivery players, operating in six markets and partnering with top-tier brands to ensure seamless, high-speed delivery to their customers.

Our expansion into Germany has strengthened our portfolio, with e-grocery leaders like REWE and Knuspr relying on our expertise.

Powered by GAIA, our unique logistics platform, we optimize operations in real-time, driving efficiency, scalability, and sustainability across the entire supply chain.

Key Responsibilities

• Oversee last-mile delivery operations, ensuring goals and KPIs are exceeded
• Develop and implement strategic plans to improve efficiency and standardize processes across teams
• Negotiate with sub-contractors to secure favorable rates and terms while maintaining quality standards
• Represent DODO in operational topic negotiations with clients
• Manage relationships with third-party logistics partners (3PL) and clients
• Exceed budgeted efficiency, utilization, and productivity across the business
• Exceed budgeted gross profit, optimizing all direct costs
• Continuously look for improvements, challenging the status quo
• Analyze data, track service quality, and identify areas for improvement
• Implement solutions to enhance operational efficiency, customer satisfaction, and overall productivity
• Ensure optimized resources are used to deliver service to customers in excellent quality
• Ensure compliance with established service and operational standards
• Lead and support a high-performing team spread across Germany by delegating tasks based on priorities and setting clear goals
• Provide regular performance feedback, conduct evaluations, and ensure accountability
• Motivate and inspire team members to achieve their best while fostering a collaborative work environment
• Identify and support opportunities for employee development and growth
• Handle conflict resolution effectively and communicate decisions regarding team compensation in alignment with company guidelines
• Represent the operations team internally and externally, ensuring effective cross-department communication and collaboration
• Act as a role model, demonstrating company values and fostering a positive culture within the organization
  
  

Requirements

• Proven experience in managing large-scale operations, preferably in last-mile delivery or other areas of logistics
• A track record of achieving business and operational goals in a dynamic environment
• Strong leadership and team management skills
• Analytical mindset and problem-solving approach to operational challenges
• Structured and organized way of work
• Critical and strategical thinking
• Exceptional communication and negotiation skills with ability to manage stakeholders at all levels
• Proactive and results-driven attitude with ability to thrive in a dynamic environment
• Proficient in English and German at a professional level
• Food/grocery delivery experience is a plus
  
  

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