Customer Success Specialist - Köln

Social network you want to login/join with:

col-narrow-left

Client:

Align Technology

Location:

Cologne, Germany

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

83462e857f1e

Job Views:

2

Posted:

06.05.2025

Expiry Date:

20.06.2025

col-wide

Job Description:

About this opportunity

As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and effectively educate customers in each interaction, acting on the root of the problem to provide effective and efficient support for customer inquiries. Your responsibilities include:

• Responding to customer inquiries, requests, and complaints via phone, email, or other communication channels.
• Acting as the voice of the customer by offering ideas and suggestions to improve the overall business and customer experience.
• Being a trusted advisor to internal and external customers on operational topics.
• Monitoring trends in customer requests and issues.
• Working closely with the commercial organization to ensure high customer satisfaction and smooth process execution.
• Providing input to the Customer Success Manager/Supervisor regarding training needs and quality development, and assisting with training development and presentation.
• Documenting all customer interactions in the company's database following defined parameters.
• Contributing ideas to improve productivity and customer satisfaction, and participating in related activities and projects.

Qualifications:

• 1-3 years of experience in a customer-focused environment.
• Strong interpersonal, listening, and persuasive communication skills.
• Native-level German and good English language skills.
• Willingness to learn.
• Good teamwork skills, dynamic, optimistic, accurate, result-oriented.