Inside Sales Representative

FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded, and accountable.

FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA, and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 employees and over 650,000 square feet of inventory space.

For more information, please visit the [company website].

Responsibilities

• Know, understand, and incorporate the FDH philosophy, values, and vision in all behavior, practice, and decisions.
• Work directly with customers on a regular basis, providing timely, appropriate, and accurate responses to inquiries and requests.
• Maintain and develop new and existing FDH customers through professional and appropriate sales methods.
• Assist Guangzhou PDQ team with routine CQ, VQ entering.
• Maintain and manage assigned customer’s back orders and follow up on the entire supply chain process, including purchasing, warehouse, and finance.
• Work with other departments to resolve issues and ensure customer satisfaction.
• Attend and/or participate in external/internal customer or company meetings, sales, or marketing events.
• Perform basic data entry with accuracy, including sales orders, sales quotes, vendor quotes, and others.
• Travel as required.

Basic Qualifications

• Degree or equivalent experience with a minimum of 3 years of progressively responsible sales and customer service experience in a B2B aerospace or industry environment.
• Excellent customer service skills with the confidence to deal effectively with internal and external customers.
• Attention to detail and ability to perform in-depth account research if required.
• Strong organizational and time-management skills.
• Proficiency with integrated data systems, Microsoft Office Suite (Outlook, Word, PowerPoint, Excel), including spreadsheets, formulas, and file management.
• Awareness of Health & Safety legislation and management.
• Experience in coaching and developing others.
• Results-driven attitude.

FDH Aero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.