IT Service Expert - Microsoft Dynamics (m/f/d)

IT Service Expert - Microsoft Dynamics (m/f/d)

Riverty Verl, North Rhine-Westphalia, Germany

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IT Service Expert - Microsoft Dynamics (m/f/d)

Riverty Verl, North Rhine-Westphalia, Germany

2 days ago Be among the first 25 applicants

Join to apply for the IT Service Expert - Microsoft Dynamics (m/f/d) role at Riverty

We are looking for a

IT Support Specialist - Microsoft Dynamics (m/f/d)

(unlimited, fulltime) Join our team at our location in Berlin, Verl, Baden-Baden or Tallinn – hybrid working conditions available.

• Provide exceptional customer support by addressing inquiries and issues related to MS Dynamics 365, ensuring customer satisfaction.
• Communicate effectively with users, stakeholders, and developers to channel requests appropriately.
• Undertake routine tasks with accuracy and maintain thorough documentation of work.
• Embrace the innovative and ever-changing landscape of our business, contributing to the implementation of AI solutions.
• Run documentation in Confluence, prepare MS PowerPoint presentations.
• Routine tasks are balanced with exciting projects, making the day-to-day work engaging and dynamic.
  
  
  

• Provide exceptional customer support by addressing inquiries and issues related to MS Dynamics 365, ensuring customer satisfaction.
• Communicate effectively with users, stakeholders, and developers to channel requests appropriately.
• Undertake routine tasks with accuracy and maintain thorough documentation of work.
• Embrace the innovative and ever-changing landscape of our business, contributing to the implementation of AI solutions.
• Run documentation in Confluence, prepare MS PowerPoint presentations.
• Routine tasks are balanced with exciting projects, making the day-to-day work engaging and dynamic.
  
  
  

• Successfully completed studies (Bachelor/Master) in IT, (business) informatics or a related field.
• Knowledge of MS Dynamics 365 is a big plus.
• Logically minded with a keen interest in IT.
• Strong sense of responsibility and ownership, high attention to details, with the ability to work on the routine tasks accurately.
• Service-oriented with strong communication skills, you can handle various stakeholders with confidence.
• Able to embrace change and innovation, contributing to a dynamic work environment.
• Highly motivated to learn and grow within the field (MS Dynamics 365).
• Fluent in English (we are a diverse and international team). Proficiency in German would be a plus.
• Nice to have: proficiency in Business Process Model and Notation (BPMN 2.0).
• Nice to have: knowledge in Miro, Jira.
  
  
  

• At Riverty, you can be who you are. We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks.
• Prioritize your health with supported sports and leisure activities.
• Take advantage of our numerous training and development opportunities! Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training.
• Benefit from our discounts on Bertelsmann products and financial incentives.
• With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part-time models.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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