Operations Manager (f / m / d)

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 224,000 employees across 60 countries. We accelerate progress through industry-leading capabilities in Digital, Engineering, R&D, Cloud, AI, IT infrastructure, BPO, and industry-specific solutions including financial services, healthcare, manufacturing, retail, telecommunications, and the public sector.

Responsibilities :

1. Understand customer requirements regarding their SAP Landscape and facilitate solutions and technical services, aligning with the SAP backend support (TechOps) team on the SAP RISE Platform.
2. The dCEM is the primary SPOC for RISE customers, engaging regularly to provide guidance on their SAP Landscape's functioning and maintenance (planned/unplanned).
3. The DCEM team collaborates closely with SAP IAE, CAA, TSM, and CDM teams to ensure customers have all necessary guidance and information for their SAP Landscape's operation and planning.
4. The SAP RISE Platform offers all the latest SAP Technologies (Products), with options for customers to select their preferred Hyperscaler (AWS, Azure, or GCP).
5. This role is customer-facing and requires participation in meetings, answering technical queries, and presenting assessments.

Qualifications :

• Proficiency in English (B2 level) and German (B2 level).
• Bachelor's degree in IT, Computer Science, Business Management, or a related field (preferred).

We promote equal opportunities for all employees, regardless of cultural and social background, gender, disability, age, religion, beliefs, or sexual identity. We prioritize consideration for severely disabled applicants and those of equal status in cases of equal suitability.