Front of House Manager

Join to apply for the Front of House Manager role at Iron Tee Golf

5 days ago Be among the first 25 applicants

Join to apply for the Front of House Manager role at Iron Tee Golf

Description

The Front-of-House Manager is responsible for ensuring exceptional guest experiences by overseeing daily operations in dining and service areas. This role requires strong leadership, customer service expertise, and organizational skills to maintain a welcoming and high-performing environment. The manager will cultivate a positive team culture, optimize workflows, and uphold quality standards across all front-of-house functions.

Description

The Front-of-House Manager is responsible for ensuring exceptional guest experiences by overseeing daily operations in dining and service areas. This role requires strong leadership, customer service expertise, and organizational skills to maintain a welcoming and high-performing environment. The manager will cultivate a positive team culture, optimize workflows, and uphold quality standards across all front-of-house functions.

Key Responsibilities

• Ensure that guests have a positive and memorable experience by overseeing all front-of-house operations, including host/hostess services, reservations, and guest inquiries.
• Recruit, train, and supervise front-of-house staff, including hosts, servers, and bartenders, and guest services to maintain high service standards and professionalism.
• Manage reservation systems, optimize table seating arrangements, and accommodate guest preferences efficiently, especially during peak times and events.
• Ensure consistent quality in service, presentation, and cleanliness throughout the front-of-house area, including dining spaces, restrooms, and common areas.
• Address guest concerns and feedback promptly, striving to resolve issues to the satisfaction of the guest and maintaining a positive reputation for the venue.
• Create employee schedules, monitor labor costs, and implement staffing adjustments as necessary to meet guest demand and maintain efficiency.
• Provide ongoing training and development opportunities for front-of-house staff, focusing on customer service skills, product knowledge, and safety protocols.
• Ensure compliance with health and safety regulations, conducting regular inspections and staff training to maintain a safe and clean environment.
• Collaborate with the events team to coordinate large parties, private events, and special promotions, ensuring seamless execution and guest satisfaction.
  
  

Requirements

• Minimum 2 years experience as a manager in high volume entertainment venue, hotel, or restaurant.
• Strong communication, time management, and organizational skills.
• Ability to work collaboratively as part of a team.
• Dynamic and energetic personality.
• High level of self-awareness and openness to change with a strong sense of integrity.
• Ability to obtain the necessary licenses and certifications, if applicable.
• Proficiency in reservation and point-of-sale systems.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.
• Must be able to pass a background check.
  
  

Iron Tee is dedicated to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its hiring processes and employment decisions. Iron Tee also takes measures to prevent retaliation and promote a respectful, equitable, and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at Iron Tee Golf by 2x

Sign in to set job alerts for “Front of House Manager” roles.

Davenport, IA $45,000.00-$50,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.