Senior Principal Product Manager - Designer Proposition (all genders)

As part of the Emerging Propositions Customer Experience Department, we are seeking a dynamic and experienced product professional to join as a Senior Principal Product Manager for the Designer Customer Experience.

The Emerging Propositions Customer Experience Department is responsible for building remarkable experiences that speak to the unique customer needs when shopping Zalando’s Beauty, Designer and Recommerce assortment. As a Senior Principal Product Manager for the Designer CX, you will be responsible for the end-to-end experience across all touchpoints and are expected to drive imaginative elevation and market leading innovation that both drives further interest and loyalty with customers as well as enables successful brand partnerships. You will operate in a collaborative environment with Design, Engineering, and company-wide stakeholders, balancing the inputs and needs of many.

This role requires a visionary leader and expert in customer facing product development to drive the product strategy and vision in line with Zalando Group goals and to shape and deliver against an actionable roadmap. The ideal candidate will have a strong background in (fashion) e-commerce, and a passion for creating seamless and engaging user experiences.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

1. Develop a comprehensive product strategy & vision (3-5 years) aligned with our business goals and objectives that is setting us apart from competition in regards to experience elevation and technology driven innovation.
2. Create and maintain an actionable product roadmap that outlines the prioritized features, enhancements, and initiatives.
3. Lead the end-to-end product development lifecycle, from discovery to execution, including defining problems, sizing the opportunity, identifying the best solution, coordinating product design and development efforts, supporting user testing, and ensuring successful product delivery.
4. Act as the key thought leader for the Designer Customer Experience towards internal teams and leadership.
5. Build strong relationships with key commercial stakeholders and effectively collaborate with our brand partners to gather requirements, conduct market research, and define product specifications.
6. Collaborate effectively to ensure alignment, obtain buy-in, and drive successful implementation of product initiatives across multiple teams, disciplines and individuals.
7. Engage with product leads from various departments within the organization, influencing their roadmaps to achieve collective success.
8. Use data-driven insights to identify areas for improvement, drive product optimizations, and report on the effectiveness of implemented strategies.
9. Analyze market trends and customer feedback to identify opportunities for product improvements and new features.
10. Regularly communicate updates, progress, and outcomes to key stakeholders, including senior leadership, department heads, and cross-functional teams.
11. Present findings, recommendations, and business cases to gain support and secure necessary resources for product initiatives.

REQUIREMENTS

1. Multi-year experience and a strong track record of envisioning, developing and building successful customer facing products, ideally in an online marketplace or (fashion) e-commerce environment.
2. Ability to set and explain a product vision, driving the product strategy forward across multiple product teams and bring a proven track record in managing the end-to-end product life cycle.
3. Natural problem-solver experienced with leading product discovery, able to understand customer needs and turn them into remarkable products.
4. Ability to use user insights, market benchmarks and commercial data to assess the impact of your plans in line with business objectives.
5. Experience in navigating a complex environment with a high level of ambiguity, working closely with several cross functional teams in Design, Engineering, and Commercial.
6. Analytical mind with expertise to evaluate quantitative and qualitative data, and draw insights to make informed product decisions.
7. Comfortable with technology, a fast learner able to engage in detailed discussions with engineering teams.
8. Empathetic, egoless and passionate leader who excels at developing, coaching, and mentoring product managers.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with 60% (or more) remote per week
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year (for Zalando SE)
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page.