Field Implementation Consultant, Birmingham

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for a Field Implementation Consultant to join our team in Birmingham. You will be responsible for providing on-site service and technical assistance for our Point of Sale products in the Hospitality industry, including restaurants, hotels, and bars. You will play a key role in ensuring a smooth go-live process, setting our strategic customers up for success, representing Lightspeed in the UK, and leveraging the social nature of the industry to promote our product and grow our customer base by delivering exceptional service. You will also have the opportunity to take ownership of interesting projects focused on innovating and improving our processes to ensure a best-in-class experience for our customers. Our customers’ success is our success.

What you’ll be responsible for:

1. Travel to customers’ locations to facilitate their implementation of hardware and provide technical support.
2. Plan and organize onsite training sessions with business owners, management, and staff on the POS system.
3. Guide customers through their setup, implementations, and integrations onsite.
4. Install and troubleshoot networking devices including routers and wireless access points.
5. Document and track customer installation details, network schematics, and other onsite services.
6. Report the progress of installations to your Team Lead and Installation Coordinator.
7. Ensure all hardware is present before going onsite.
8. Manage your schedule and collaborate with the Installation Coordinator for efficient onsite visits.
9. Communicate with our development team regarding customer and product issues.
10. Represent Lightspeed as a company ambassador for all customers.
11. Use troubleshooting techniques to quickly identify and resolve customer issues.
12. Work with the Launch and Professional Services team to improve customer experience.

What you’ll bring to the team:

1. Experience in the hospitality industry and customer interaction.
2. Proven troubleshooting skills for technical issues.
3. Ability to manage multiple projects at various stages.
4. Ability to work collaboratively with the Field Sales team for onboarding.
5. Highly organized, self-motivated, and eager to learn.

Preferred but not necessary:

1. Passion for technology.
2. Technical or hardware installation/support experience.
3. Networking knowledge.
4. Experience in POS, SaaS, networking, or software.

We offer full technical training for the right candidate, supporting your growth and learning.

What’s in it for you?

• Flexible working environment.
• Career growth opportunities.
• Impactful team environment.

Enjoy benefits like:

• Lightspeed equity scheme.
• Flexible Paid Time Off.
• Private Medical Insurance and health plans.
• Health & Wellness Credit up to 400 GBP/year.
• Mental Health support via apps.
• Work from anywhere up to 60 days/year.
• Access to LinkedIn Learning.
• Volunteer leave.

Lightspeed is an equal opportunity employer committed to inclusion and accessibility. Accommodations available upon request.

Where to from here?

We want you to thrive in a role you love. Check out our career page for more info.

Lightspeed values diversity and inclusion, welcoming applications from all backgrounds, including those with disabilities.