Senior Operational Support Engineer - OpenStack

Job Title: Senior Operational Support Engineer - OpenStack, Heilbronn

Client:

NTT DATA Business Solutions AG

Location:

Germany (weitere Standorte möglich)

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Empowering You - to feel our passion for technology

As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate individuals driving innovation - from consulting and implementation to Managed Services and beyond. With SAP at our core and a strong partner network, we continuously improve solutions and technologies for businesses and their employees.

Our success is based on TEAM SPIRIT, INNOVATION, TRUST, and SUSTAINABILITY — which form the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for open and sustainable actions. Over 16,000 employees from more than 90 nations across 30+ countries demonstrate that diversity is ingrained in our DNA, and we live tolerance and respect daily.

People are the key to our success. We believe every individual can make a significant contribution and are continuously seeking talents to strengthen our team.

Are you ready to explore new paths?

Location: Germany-wide

Are you passionate about challenges?

We offer an exciting role in our 3rd Level Server Management Team within our international Cloud Infrastructure. Innovative technologies, projects, and agile working methods are integral to your role. We provide structured onboarding through our Mentor Program, knowledge transfer within the team, and regular professional and soft skills training.

Your responsibilities include:

• Providing 3rd Level Support for large-scale cloud and virtualized environments, especially for OpenStack (Compute and Storage), NetApp storage solutions, VMware ESXi, and KVM hypervisors.
• Supporting Kubernetes microservices, ensuring proper orchestration, scalability, and maintenance of containerized applications.
• Managing and maintaining NetApp storage systems to ensure data integrity, availability, and optimized performance.
• Managing critical applications via SAP PlusOne and ensuring smooth integration and performance in cloud environments.
• Using Prometheus for system monitoring, proactive issue resolution, and infrastructure health checks.
• Escalating and resolving incidents, service requests, and operational issues in compliance with SLAs.
• Managing change requests and deployments following best practices in Change Management to minimize downtime and disruptions.
• Performing capacity planning, system upgrades, and optimization to ensure scalability and efficiency of cloud and virtualized environments.
• Collaborating with cross-functional teams to coordinate incident resolution and infrastructure changes, ensuring effective communication throughout the support process.

What we expect from you:

• Professional experience in system administration or IT support, ideally in 3rd Level Support.
• Good knowledge of Linux and/or Windows operating systems.
• Completed IT-related training (e.g., IT Specialist for System Integration).
• Experience in virtualization (e.g., VMware) and scripting languages (e.g., Bash, PowerShell, Python, Perl) is desirable.
• Experience with OpenStack Compute (Nova), Storage (Cinder/Swift), and cloud infrastructure operations.
• Knowledge of NetApp storage systems, VMware ESXi, and KVM hypervisors.
• Experience with Kubernetes microservices for container orchestration and management, and automation scripts (Python, Bash).
• Willingness to work in shifts (day and evening shifts; no night shifts) and occasional weekend maintenance.
• Very good German and English skills, spoken and written.
• Independent, structured working style, analytical skills, communication skills, and teamwork ability.

What we offer:

We consider the holistic needs of our employees. An overview of benefits during different life phases can be found here.

• Flexible working hours and location: Workation, mobile working, part-time models, and sabbaticals.
• Structured career development: Targeted onboarding, career promotion programs, and our own Academy.
• Family-friendly policies: Childcare subsidies, paid parental leave, and Väternetzwerk (fathers' network).
• Strong SAP partnership: Extensive knowledge network, SAP Learning Hub, and certification opportunities.
• We care about your future: e.g., 25% contribution to occupational pension schemes, health management, and fitness partnerships.
• Transport benefits: Company car (depending on the area), public transport discounts, and bike leasing via JobRad.