IT Support Engineer- German Speaker

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Principal Technology Recruiter (DACH Region)

My Customer is a leading Telecoms and Internet provider in Germany. They are looking for an IT Support Engineer to join their team on a permanent basis.

The role will require business fluency in German and English.

The role will require several days onsite in Hamburg/Kiel.

Responsibilities:

1. Monitoring: You and your colleagues ensure the 24/7 operation of our customers' and our company's servers and IT infrastructure.
2. Customer Service: You answer inquiries by phone or email and document the processing progress in our IT service management system.
3. Problem Solver: You resolve tasks within the scope of first-level support and forward more complex tasks to the experts in our specialist teams.
4. Contact Person: You moderate fault reports according to process specifications and regularly inform our customers about the current processing status.

Skills:

1. You have a keen interest in IT and ideally have already gained experience in telephone customer support.
2. Your motivation: You enjoy analyzing and solving technical problems and are also willing to think outside the box.

Financial package:

1. In-house salary structure offers you a lump sum annual payment and annual inflation adjustment.
2. Benefits include a company pension plan, a daycare subsidy, and additional childcare days.
3. Work-life balance: Flexible working hours, remote working, and 30 days of vacation.

Additional Information:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service, Engineering, and Information Technology
• Industries: Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting