Future position : Onsite IT Support Engineer

Overview

We are preparing for a project starting mid-2025 and are interested in candidates who may want to join NSC in the near future. If you're considering a change but aren't ready yet, please review the job description below and apply online. We will contact you when we begin recruitment activities.

The Onsite Support Engineer is responsible for end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.

Responsibilities

• Manage Microsoft desktop operating systems and Windows application deployment, configuration, and management.
• Administer Windows client systems.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices such as printers, scanners, and mobile phones related to desktop infrastructure.
• Perform routine maintenance on PCs, networks, telephone systems, and peripherals.
• Identify, log, and resolve software and network issues.
• Suggest potential system improvements to technical teams.
• Collaborate with the Technology team to ensure optimal desktop environment operation.
• Administer and troubleshoot end-user workstation network software issues as needed.
• Respond to calls, messages, or work orders regarding desktop problems.
• Support network devices and servers in a business environment.
• Ensure work is completed within agreed service levels.
• Communicate technical issues clearly to technical teams and stakeholders.
• Proven experience with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, and similar technologies.
• Demonstrate proactive attitude and passion for EUC, with strong interpersonal and time management skills.
• Support, migrate, and deploy Windows 10/11 systems.
• Liaise with third-party support and vendors when necessary.
• Manage the full lifecycle of desktops/laptops.
• Work effectively in a global delivery environment.
• Provide on-site technical support, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Diagnose and troubleshoot technical problems.
• Train clients on new technologies and software.
• Document issues and solutions for future reference.
• Maintain professionalism and a positive attitude when interacting with clients.
• Stay updated on the latest technology trends.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field (not always mandatory).
• 3-5 years of experience in technical support, preferably onsite.
• Strong knowledge of hardware, software, and networking.
• Excellent communication and interpersonal skills.
• Ability to work independently and solve problems.
• Good time management and organizational skills.
• Valid driver's license and willingness to travel (preferred).
• Experience with industry-specific technologies.
• Relevant certifications (e.g., CompTIA A+, Network+).
• Multilingual skills are a plus.

Technical Experience:

The support team should have strong technical knowledge and hands-on experience with:

• Microsoft Windows 10 and 11
• Active Directory, DHCP, DNS
• Print and File sharing services
• Hardware troubleshooting and repair
• Patch Management