Field Service Technician (German Speaker)

Field Service Technician (German Speaker)

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About Us

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do:

• As Passionate Transformers, we find a better way to innovate relentlessly.
• Being Mission Driven, we consistently deliver on our promises.
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

Job Description

Make a meaningful difference in the quality of healthcare! Omnicell helps hospitals, pharmacies, and healthcare facilities radically transform their medication management. Together we are realizing the vision of the autonomous pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities, and nursing homes rely on Omnicell and our products. We deliver the solutions that enable our customers to meet the challenge of a continuously changing healthcare industry. Omnicell encourages creative problem solving and outside-the-box thinking - for a future of automation where medication errors are a thing of the past.

Job Summary:
As an Omnicell Field Service Technician (FST), you ensure the smooth operation of Omnicell's pharmacy and supply automation solutions. You are responsible for troubleshooting and resolving hardware and software issues, repair services, and scheduled preventive maintenance at the customer's site. By working closely with customers, you build trust through your expertise, continuously develop innovative solutions, and carry out maintenance tasks precisely and efficiently. You work from home and visit customer sites according to prioritized schedules.

Responsibilities

• Independently perform troubleshooting, repair, preventive maintenance, and emergency servicing of Omnicell electromechanical products such as VBM blister machines and ADC safety cabinets.
• Install and upgrade customer systems.
• Complete and accurate documentation of service activities in compliance with Omnicell guidelines and procedures.
• Adhere to company policies for response times and service levels to maintain a high standard of service quality and customer satisfaction.
• Professional communication with nursing and pharmacy staff at customer sites, serving as a key point of contact and company ambassador.
• Manage spare parts inventory and oversee the material return process.
• Provide feedback to hardware and software specialist teams regarding product malfunctions and suggestions for product improvements.
• Participate in assigned projects and maintain a proactive approach toward achieving team and company goals.

Required Knowledge and Skills

• Proficient in troubleshooting and problem solving systems and equipment with the ability to effectively prioritize and assess and handle a wide range of customer issues.
• Strong knowledge of computer systems, including knowledge of Windows and networks.
• Strong organizational skills, for efficient management of service events and processes.
• Ability to read and interpret electrical schematics and mechanical drawings with precision and attention to detail.
• Strong customer service experience, with empathy, professionalism, and commitment in all interactions with Omnicell customers.
• Intermediate/Fluent in English for verbal and written communication with international employees and occasionally customers.
• Fluent/native German speaker, excellent written and spoken German communication skills, enabling clear and effective collaboration with customers and colleagues.

Basic Qualifications

• Completed training in electrical or automation field. Bachelor's degree or equivalent in engineering/technology or a related discipline; or five years of equivalent experience troubleshooting and repairing electronic, mechanical or computer equipment.

Preferred Qualifications

• Experience in network technology, robotics or electronics.
• Experience with electronic and mechanical components.
• Initial experience in the pharmaceutical and healthcare industry / in a hospital environment would be of clear benefit.

Work Conditions

• On-site travel in the primary area of operation, with the possibility of providing backup support in the DACH region if required (travel to Austria and/or Switzerland).
• Willingness to attend multi-day training courses on the products.
• Willingness to travel at short notice if required. Assignments may occasionally include overnight stays in hotel accommodation as required.
• Class B driving license.
• Occasional lifting and carrying of loads up to approx. 10 kg.

Omnicell benefits

• You will be part of a diverse and global team working together to make medication management safer and smarter for everyone.
• Join our quarterly bonus program based on individual performance and the achievement of our goals as a company.
• Stay mobile: We offer you bicycle leasing offers.
• Company car also for private use (1% rule).
• 30 days holiday.
• Your managers will support you in achieving your career goals and promote your potential, including through access to learning and development programs such as LinkedIn Learning.

***SEND YOUR CV IN ENGLISH PLEASE***

About the Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.