Field Customer Support Specialist

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

This vital role is offering our customers exceptional support in the field (North-Central part of Germany) by delivering the required services and support to ensure they have the capability to utilize our products fully at their site.

• Provide technical repair and maintenance services for endotoxin, rapid bioburden and microbial detection laboratory instruments at customer sites
• Schedule and conduct on-site service visits in an assigned region for product installation, qualification, routine preventive maintenance and product performance analysis
• Provide technical support and problem resolution to customers via phone, email or on-site
• Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedures
• Assist sales representatives with product demonstrations, new customer training and product validations
• Responsible for completing all service and compliance documentation in accordance with company policies - cGMP and FDA
• Responsible for resolving service issues with customer test lab equipment

Job Qualifications

• Degree or equivalent in Engineering or Life Sciences; Microbiology, Biology or Chemistry
• Min. 4 years of related experience (Field Service, technical, laboratory or research)
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Ability to manage daily schedule, trips and administrative tasks independently and work in a fast-paced environment
• German and English verbal and written (B1/B2 Level)
• Driving license