IT Project Manager - Order to Cash

We are looking for a highly capable and structured Project Manager (m/f/d) to drive the transformation and optimization of our Order to Cash (O2C) process across multiple systems and business units.

Ref.No.: JR1011260

Your mission as a Project Manager (m/f/d)

In this role you will lead key initiatives involving ERP (Microsoft Dynamics 365- Operations, Finance, supply chain), Salesforce, customer master data, billing and invoicing, order management, and collections - working across Commercial, Finance, IT, and Customer Service functions.

What else will you be doing as Project Manager (m/f/d)

Program & Project Delivery

Lead end-to-end project planning and execution of Order to Cash improvement initiatives across the CWS Hygiene business.

Manage the implementation or enhancement of systems and processes related to:
Sales order management, Customer data (MDM), Credit and invoicing workflows, Billing accuracy, ERP (D365) integration and process harmonization, Customer communications and portals

Coordinate between Commercial, Finance, Customer Service, IT, and external vendors to deliver results.

Identify pain points and bottlenecks in the current O2C process and drive root cause resolution

Stakeholder Engagement

Facilitate workshops to map current vs. future-state processes

Build strong relationships with regional and functional leads to ensure business alignment

Act as a key contact for IT, external consultants, and business users across markets

Planning & Governance

Develop detailed project plans, risk registers, change logs, and communications plans

Track progress against KPIs (e.g., DSO, billing cycle times, order errors)

Manage budgets, vendor deliverables, and change requests

Process & Change Management

Design and document standard operating procedures (SOPs) and training materials

Ensure change is embedded effectively with local teams through training and communication

Champion adoption of harmonised O2C processes and data practices

How do you make sure that every project is a success?

At CWS Hygiene, we believe that the right personal and cultural fit is essential. You should be highly analytical, detail-oriented, and enjoy working in an interdisciplinary environment. Your profile should include:

Must-Have:

7+ years of project management experience, ideally in supply chain, commercial operations, or finance functions

Certification and experience in Waterfall and Hybrid

Experience leading Order to Cash, Quote to Cash, or Commercial Operations process improvement or system transformation projects

Familiarity with ERP systems (Microsoft Dynamics 365 or SAP) and CRM platforms (Salesforce)

Strong analytical and process mapping skills (e.g., using Visio, Lucidchart, Miro)

Proven success delivering cross-functional projects on time and within budget

Strong organizational and stakeholder management skills

Fluency in German and English

Nice-to-Have:

Experience with e-invoicing, customer self-service portals, or RPA (Robotic Process Automation)

Understanding of master data governance, especially customer and pricing data

Certification in Project Management (e.g., PRINCE2, PMP) or Agile methodologies

Experience working in B2B services or hygiene/manufacturing industries

Structured, logical thinker who can work independently

Ability to manage ambiguity and lead teams through change

High attention to detail combined with a practical problem-solving mindset

Excellent communicator, both verbal and written

What is in it for you?

Working at CWS Hygiene means working in a dynamic and challenging environment where no day is the same. We are a large European organization where you can learn and develop a lot. Our core values are; think customer first, empower others, improve every day, compete for success and take ownership.

Lead high-impact transformation projects within a growing organization

Exposure to a wide variety of stakeholders and senior leadership

Competitive salary and performance bonus

Hybrid working flexibility and collaborative work culture

About CWS Hygiene:

CWS Hygiene is market leader in the field of sustainable hand and toilet hygiene and floor care. You have probably seen us in the toilet of Berlin airport and/or you have seen our floor mats at the entrance of Edeka. You'll find us everywhere. On location or on the road, where you regularly see our pink trucks driving. Together with 4,000 employees spread across 15 countries, we contribute to a healthier and safer tomorrow. Together we make the difference.

If you have any questions, please feel free to contact us at any time by email via zukunft@cws.com.