Senior Manager of Commercial Operations (f/m/d)

Senior Manager of Commercial Operations (f/m/d)

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Job Overview

The Senior Manager of Commercial Operations (f/m/d) is responsible for managing the Sales & Operations Planning (S&OP) process and optimizing Luna Innovations’ end-to-end order-to-remittance (O2R) process. This role ensures effective utilization of ERP systems, drives continuous improvement initiatives, and oversees performance tracking to enhance operational efficiency.

Key Responsibilities

1. Own, manage, and continuously improve the S&OP process, ensuring clear communication and coordination across sales, operations, finance, supply chain, and customer success teams.
2. Facilitate regular S&OP meetings, document outcomes, and ensure accountability for action items.
3. Streamline and enhance the O2R process from order intake through invoicing and cash collection.
4. Optimize contract administration, aligning commercial terms, pricing, and SLAs with organizational goals.
5. Collaborate with finance, sales, operations, and supply chain teams for seamless process integration.
6. Ensure effective utilization of ERP systems to support commercial processes and workflows.
7. Coordinate with IT to drive ERP improvements and resolve issues.
8. Utilize Salesforce, Power BI, or Tableau to analyze and optimize commercial processes.
9. Develop and maintain performance dashboards to track key metrics such as O2R cycle times, invoicing accuracy, and cash flow.

Qualifications

• Completed business studies or equivalent education.
• 10+ years of experience in commercial operations, sales planning, or ERP-supported process optimization, preferably in technology or manufacturing sectors.
• Experience with ERP systems, Salesforce, Power BI, and Tableau.
• Fluent in German and English.
• Strong MS Office skills.
• Proven success in process optimization and cross-functional collaboration.
• Excellent analytical, organizational, and communication skills.
• Ability to lead continuous improvement initiatives and adopt new technologies.

Job Details

Type: Full-Time, Permanent

Location: Cologne, Mülheim, with potential for remote work

More info: https://lios.lunainc.com/