Future position : Onsite IT Support Engineer

Overview

We are preparing for a project starting mid-2025 and are seeking candidates interested in joining NSC in the near future. If you're considering a change but are not ready yet, please review the job description below and apply online. We will contact you when we begin recruitment activities.

The Onsite Support Engineer is responsible for end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.

Responsibilities

• Support and manage Microsoft desktop operating systems, Windows application deployment, configuration, and management.
• Administer Windows client systems.
• Build and install PCs, telephony systems, wireless networks, and peripherals (printers, scanners, mobile devices) related to desktop infrastructure.
• Perform routine maintenance on PCs, networks, telephony systems, and peripherals.
• Identify, log, and resolve technical issues with software applications or network systems.
• Propose potential system improvements to technical teams.
• Collaborate with the Technology team to ensure optimal operation of desktop computing environments.
• Resolve issues related to end-user workstation network software as needed.
• Respond to calls, messages, and work orders regarding desktop problems.
• Support network devices and servers in a business environment.
• Ensure work is completed within agreed service levels.
• Communicate technical issues clearly to technical teams and stakeholders.
• Experience working with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, etc.
• Passionate about EUC, with strong interpersonal and time management skills.
• Support Windows 10/11 migrations, deployment, and support.
• Liaise with third-party support and vendors as necessary.
• Manage end-to-end desktop/laptop lifecycle.
• Work effectively in a global delivery environment.
• Provide technical support on-site, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems and equipment.
• Diagnose and resolve technical problems using analytical skills.
• Train clients on new technologies and software.
• Document issues and solutions for future reference.
• Maintain professionalism and positivity in client interactions.
• Stay updated on technology trends and advancements.

Qualifications

• Bachelor's degree in Computer Science, IT, or related fields (not always mandatory).
• 3 to 5 years of experience in technical support, preferably onsite.
• Strong understanding of hardware, software, and networking.
• Excellent communication and interpersonal skills.
• Ability to work independently and solve problems.
• Good time management and organizational skills.
• Valid driver's license and willingness to travel (preferred).
• Experience with relevant industry technologies.
• Certifications such as CompTIA A+, Network+.
• Multilingual skills are a plus.

Technical Experience:

The support team should have strong technical knowledge and hands-on experience with:

• Microsoft Client OS (Windows 10, 11)
• Active Directory, DHCP, DNS
• Print and File sharing services
• Hardware repair and maintenance
• Patch Management